I now have the 2001FP linked to an Asus 9550 graphics card via Digital interface and find the monitor does not recognize (wake up) from the sleep mode or from the "turn monitor off" after 1 hours (for example).
The message from the monitor says, "power saver mode, press any key).
This is frustrating as I prefer to have the monitor shut off by Windows XP so that I do not have to pay attention to this issue when leaving the office several times as I do daily.
Any issues on this at Dell?
Message Edited by gsuburban on 11-27-2004 08:18 AM
I had purchased two systems, an 8400 and and XPS both with these monitors. I've been having the same problem with one of the monitors also. I changed drivers and settings that were posted in various bulletins, as well as disabling the hibernate mode but to no avail......bottom line, tech support advised that the monitor was diffective and am currently awaiting a replacement. If you haven't done so, contact them, they were very helpful.
The monitor that I had gotten with the 8400 system is/was doing the same things that you had originally described. I thought that it may have been the ATI graphics card or it's drivers since my XPS system had an Invidia card. I switched the power settings on the 8400 so that it would not hibernate, set monitor turn off and hard disk off settings to "never" but that did not stop the monitor from going into power save. My XPS system still has the default power settings and have not experienced any problems (knock on wood). I switched the monitors on both systems and low and behold it now was doing it with the XPS system and the 8400 was working fine. Now I knew it was the monitor (from the 8400). I had e-mailed tech support describing the problems and was advised that the 2001FP from the 8400 was defective and that they would be sending me a new monitor.
I'll give you an update once I receive the new monitor, but I would definitely call DELL and get "the ball rolling" because it sounds as if your monitor is defective also. I've read a large amount of posts on this forum describing the same problem with the 2001FP. Also, both of my monitors had apparently been built for DELL by the BenQ corp. so I don't know if maybe they had received a bad "batch" or what.
I called Dell today and was told since the monitor showed the self test "red green blue white" square that the monitor was fine. They suggested 2 things for me to do. 1) Simply set all the power settings to "Never". 2) Maybe my computer has an issue.
I have also read these forums and I also find that there must be an issue with the monitor (made by BenQ, Sept 2004) since everyone is complaining about the "Stuck in power save monitor off mode". I was able to get the tool I spoke with to at least send me a new DVI cable since some have suggested that a dual interface cable fixes the problem. Can you believe this? the tech tool couldn't tell me if he would send a single or dual mode cable.
BOTH of my monitors showed the self test box. Both are made by BenQ in October 2004. One works with both computers and the other doesn't work with either computer. The monitor that doesn't work correctly has the same symptoms as your monitor. BTW, when you first boot up your computer (I shut mine down every night) does your monitor go right to power save mode? Mine does this even at first boot. Here is a link to a post from a DELL moderator that I had tried, though unsuccessfully, maybe it will work for you.
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=33887
I've also tried to disable power management/hibernation but that did not work either. I have the "luxury" of having two identical monitors to compare with two different computers with different video cards, so I'm able to determine fairly easily that one of the monitors is deffective and be able to articulate that to tech support. If I only had one, it would be "run around city" from tech support I'm sure. Let me know if the new cable works (I'm doubtful) or if anything from the above link works. If not, I would push, big time, to get a replacement or refund for your monitor. Best of Luck.
I have no boot up issues with the 2001FP. I leave the monitor powered on and shut down the computer and I get an amber lamp on the monitor. When I start the computer, I begin with an amber lamp, start the computer and when post, I get a green lamp and all my bios hardware is displayed then windows starts etc. I do not have any issue with the monitor not displaying when booting up or down. The only issue I have is the "sleep" or "power saver monitor off" functions whereas the monitor will not display but the amber lamp does turn to green when moving the mouse or hitting the space bar. When I boot up from "sleep" mode, the computer starts, the amber lamp goes to green yet no display. I have to restart windows and go through the post then all is well.
I read that last link from "Dell-Cody" and he/she flat out says replace the display. Sounds good but I have ZERO bad lcd's and I think I'll be trading this minor problem for a pain in the eye, if you know what I mean. I tried to email Dell-Cody but he has his receive email turned off (smart).
Your one monitor (identical to the other) is a perfect test to let Dell know there is a problem. It really is not an issue I'd think for about half of the public but for me, I would rather save all the "lighted" hours I can from an LCD as they all say LCD's wear out from use and I'd just as soon help myself to a lower electric bill and be energy star savy as possible at the same time I'm extending the life of the monitor.
I'll keep you informed. Let me know how the replacement monitor does.
One other thing, when you tried Dell-Cody's ATI fix by setting the "Reduce DVI frequency on high-resolution displays" did the warning that said you could damage the monitor pop up and did you select ok, reboot and go through all that without any troubles?
I agree, I would've rather been able to fix my bad monitor then take another chance with a replacement. When it is working, the display is great, with no bad or stuck pixels. A replacement LCD, well, might not be as good. There is an allowance of up to 5 or 6 bad pixels, and it's still considered within industry standards. But at this point I have no choice, it has to be replaced.
Regarding your question about reducing the DVI frequency option. I had gotten a pop up box stating that it would run the DVI interface of the ATI card at unsupported speeds and that there may be display corruption or no picture at all. Nothing about damaging the monitor. I just followed the directions, basically ignored the pop up, figuring if the screen blacked out completely, then I would have tried the analog connection or used my other monitor to change the settings back. At any rate, I went through the steps, changed the settings, re-booted with no problems and after sitting idle for a few minutes, the screen went into power save mode, tried to "wake" it by moving the mouse, and tapping the keys.......still stayed "asleep". I ended up changing all the settings back to default since these did not work. I should mention that the monitor doesn't always go directly to power save mode when I first boot up in the morning.....most of the time, but not always....frustrating!
DELL-Donald K
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Posted November 27th, 2004 15:00
DELL-Donald K
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