I got a new display Dell S2721DGFA and I can't change the refresh rate from 59Hz to any higher. When I try to change to 120/144/165Hz, the display goes black and on screen pops up info "no DP signal coming from your device", then it turns on after that I don't have any other option than 59Hz, all the other options are gone. If I want to have another options to be back I need turn off pc,unplug monitor from power then wait 1 minute and turn on pc but again. When I try change to 120/144/165Hz I got the same situation as above.
On an HDMI cable everything is ok. I can change to 144Hz without problems, except there's no G-Sync and no 165Hz.
I think i tried everything: -I clear reinstall GPU and monitor drivers twice,
-I tried all my DP ports in my GPU,
-AMD FreeSync Premium Pro set to On in the S2721DGFA Menu
- Game,-G-Sync turned on in the Nvidia Control Panel- Manage 3D Settings.
I use 1.4 DP cable that comes with Dell monitor
My spec:
-RTX 3080 Asus Tuf -AMD Ryzen 5600x
-MSI B550 Tomahawk
-16 GB RAM
-Seasonic FOCUS GX-750
Please help.What else can I do/try to fix this.I just want to use what I paid for.
It turned out that despite the company's Dell assurances, the cable sold with the monitor is not good. I borrowed a cable from a friend and everything is fine. 165 Hz without problem.So I have to buy a cable now . Best regards
Perhaps the provided KTJ8Y DP to DP cable was defective. Via a Private Message, send us the following data and we could send a replacement KTJ8Y DP to DP cable for you to test = S2721DGFA service tag number Your full shipping address Your phone number Your email address
Lukasbb
5 Posts
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Posted December 14th, 2020 08:00