Did you check rpc connection during failure? Does increasing retries help?

What SQL module is that and what do you get in sql module log.

Not really but network otherwise is OK.

Database working fine, ping nslookup everything is perfect.

Retries did not help.

This is NW 7.3.2 Build 386 & SQL 5.0.

This is what daemo.log has:

09/17/07 15:16:23 nsrd: savegroup info: starting Test (with 1 client(s))
09/17/07 15:16:44 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup saving to pool 'Default' (DiskBackup.002)
09/17/07 15:16:44 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:northwind saving to pool 'Default' (DiskBackup.002)
09/17/07 15:16:49 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:pubs saving to pool 'Default' (DiskBackup.002)
09/17/07 15:16:51 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:northwind done saving to pool 'Default' (DiskBackup.002) 2644 KB
pools supported: Default;
09/17/07 15:16:55 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:northwind saving to pool 'Default' (DiskBackup.002)
09/17/07 15:16:55 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:northwind done saving to pool 'Default' (DiskBackup.002) 1 KB
09/17/07 15:17:01 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:pubs done saving to pool 'Default' (DiskBackup.002) 1363 KB
09/17/07 15:17:04 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:pubs saving to pool 'Default' (DiskBackup.002)
09/17/07 15:17:04 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:pubs done saving to pool 'Default' (DiskBackup.002) 1 KB
09/17/07 17:24:43 nsrd: Aborting connection.
09/17/07 17:24:43 nsrd: Could not get server side information for RPC connection from 172.18.201.60/4746. Error: Error 0
Aborting due to: Connection timed out
09/17/07 17:24:56 nsrindexd: Aborting connection.
09/17/07 17:24:56 nsrindexd: Could not get server side information for RPC connection from 172.18.201.60/3633. Error: No such file or directory
Aborting due to: Connection timed out
09/17/07 17:29:31 nsrmmd #1: save set MSSQL$WHATSUP:whatsup for client dslnocdn.delhidslnoc.com was aborted and removed from volume DiskBackup.002
09/17/07 17:29:31 nsrd: media info: save set MSSQL$WHATSUP:whatsup for client dslnocdn.delhidslnoc.com was aborted and removed from volume DiskBackup.002
09/17/07 17:29:31 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup done saving to pool 'Default' (DiskBackup.002) 21 GB
09/17/07 17:29:31 savegrp: Log file /nsr/tmp/sg.Test.dslnocdn.delhidslnoc..000005 is empty.
* dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup Cannot determine status of backup process. Use mminfo to determine job status.
09/17/07 17:29:31 savegrp: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup unexpectedly exited.
09/17/07 17:29:31 savegrp: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup will retry 1 more time(s)
09/17/07 17:29:44 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup saving to pool 'Default' (DiskBackup.002)
09/17/07 18:33:09 nsrexecd: GSS Legato authentication user session entry (warning): "User authentication session timed out and is now invalid.". Session number = 2819:3c6, domain = NT AUTHORITY, user name = SYSTEM, NetWorker Instance Name = dslnocdn.delhidslnoc.com
09/17/07 18:59:10 nsrd: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup done saving to pool 'Default' (DiskBackup.002) 42 GB
pools supported: Default;
09/17/07 18:59:44 nsrd: write completion notice: Writing to volume DiskBackup.002 complete
09/17/07 19:37:42 nsrd: Aborting connection.
09/17/07 19:37:42 nsrd: Could not get server side information for RPC connection from 172.18.201.60/3010. Error: Error 0
Aborting due to: Connection timed out
* dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup 1 retry attempted
09/17/07 19:37:45 savegrp: dslnocdn.delhidslnoc.com:MSSQL$WHATSUP:whatsup failed.
09/17/07 19:37:45 nsrd: legato:index:dslnocdn.delhidslnoc.com saving to pool 'Default' (DiskBackup.002)
09/17/07 19:37:46 nsrd: legato:index:dslnocdn.delhidslnoc.com done saving to pool 'Default' (DiskBackup.002) 7 KB
09/17/07 19:37:46 nsrd: savegroup failure alert: Test Completed/Aborted, Total 1 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 1 Failed, 0 Succeeded.
09/17/07 19:37:46 nsrd: savegroup alert: Test completed, Total 1 client(s), 1 Failed. Please see group completion details for more information.
09/17/07 19:37:46 nsrd: runq: NSR group Test exited with return code 1.
09/17/07 19:37:54 nsrindexd: Aborting connection.
09/17/07 19:37:54 nsrindexd: Could not get server side information for RPC connection from 172.18.201.60/3291. Error: No such file or directory
Aborting due to: Connection timed out
pools supported: Default;
___________________

Whatsup is the instance that does not back up.

In the nsrsqlsv log we see:

[6464] 09/17/07 15:15:46 Start time Mon Sep 17 15:15:46 2007
[6464] 09/17/07 15:15:46 Computer Name: DSLNOCDN User Name: NT AUTHORITY\SYSTEM (SYSTEM)
[6464] 09/17/07 15:15:46 System Version: 5.0 Build 2195 Service Pack 4
[6464] 09/17/07 15:15:46 Microsoft Data Access Component(MDAC) version: 2.71.9040.2
[6464] 09/17/07 15:15:46 Microsoft SQL Server version (from registry) : 8.00.194
[6464] 09/17/07 15:15:46 Local host has following SQL Server online:
[6464] 09/17/07 15:15:46 MSSQL server : DSLNOCDN\WHATSUP
[748] 09/17/07 15:15:47 Use Legato Networker Server : legato
[748] 09/17/07 15:15:47 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[1548] 09/17/07 15:15:47 Use Legato Networker Server : legato
[1548] 09/17/07 15:15:47 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[1548] 09/17/07 15:15:47 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[748] 09/17/07 15:15:47 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[1548] 09/17/07 15:15:47 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[748] 09/17/07 15:15:47 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[748] 09/17/07 15:15:47 Command line:
[748] 09/17/07 15:15:47 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:pubs MSSQL$WHATSUP:pubs
[1548] 09/17/07 15:15:47 Command line:
[1548] 09/17/07 15:15:47 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:whatsup MSSQL$WHATSUP:whatsup
[6464] 09/17/07 15:15:48 Use Legato Networker Server : legato
[6464] 09/17/07 15:15:48 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[6464] 09/17/07 15:15:48 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[6464] 09/17/07 15:15:48 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[6464] 09/17/07 15:15:48 Command line:
[6464] 09/17/07 15:15:48 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:northwind MSSQL$WHATSUP:northwind
[748] 09/17/07 15:15:52 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
[1548] 09/17/07 15:15:52 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
[6464] 09/17/07 15:15:52 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:northwind";
NSR_SERVER: 172.18.200.82;
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:pubs";
NSR_SERVER: 172.18.200.82;
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:whatsup";
NSR_SERVER: 172.18.200.82;

[6272] 09/17/07 15:17:52 Start time Mon Sep 17 15:17:52 2007
[6272] 09/17/07 15:17:53 Computer Name: DSLNOCDN User Name: NT AUTHORITY\SYSTEM (SYSTEM)
[6272] 09/17/07 15:17:53 System Version: 5.0 Build 2195 Service Pack 4
[6272] 09/17/07 15:17:53 Microsoft Data Access Component(MDAC) version: 2.71.9040.2
[6272] 09/17/07 15:17:53 Microsoft SQL Server version (from registry) : 8.00.194
[6272] 09/17/07 15:17:53 Local host has following SQL Server online:
[6272] 09/17/07 15:17:53 MSSQL server : DSLNOCDN\WHATSUP

[1712] 09/17/07 15:17:53 Start time Mon Sep 17 15:17:53 2007
[1712] 09/17/07 15:17:53 Computer Name: DSLNOCDN User Name: NT AUTHORITY\SYSTEM (SYSTEM)
[1712] 09/17/07 15:17:53 System Version: 5.0 Build 2195 Service Pack 4
[1712] 09/17/07 15:17:53 Microsoft Data Access Component(MDAC) version: 2.71.9040.2
[1712] 09/17/07 15:17:53 Microsoft SQL Server version (from registry) : 8.00.194
[1712] 09/17/07 15:17:53 Local host has following SQL Server online:
[1712] 09/17/07 15:17:53 MSSQL server : DSLNOCDN\WHATSUP

[1520] 09/17/07 15:17:53 Start time Mon Sep 17 15:17:53 2007
[1520] 09/17/07 15:17:53 Computer Name: DSLNOCDN User Name: NT AUTHORITY\SYSTEM (SYSTEM)
[1520] 09/17/07 15:17:53 System Version: 5.0 Build 2195 Service Pack 4
[1520] 09/17/07 15:17:53 Microsoft Data Access Component(MDAC) version: 2.71.9040.2
[1520] 09/17/07 15:17:53 Microsoft SQL Server version (from registry) : 8.00.194
[1520] 09/17/07 15:17:53 Local host has following SQL Server online:
[1520] 09/17/07 15:17:53 MSSQL server : DSLNOCDN\WHATSUP
[6272] 09/17/07 15:17:53 Use Legato Networker Server : legato
[6272] 09/17/07 15:17:53 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[6272] 09/17/07 15:17:54 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[6272] 09/17/07 15:17:54 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[6272] 09/17/07 15:17:54 Command line:
[6272] 09/17/07 15:17:54 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:northwind MSSQL$WHATSUP:northwind
[6272] 09/17/07 15:17:54 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
[1712] 09/17/07 15:17:54 Use Legato Networker Server : legato
[1712] 09/17/07 15:17:54 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[1712] 09/17/07 15:17:54 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[1712] 09/17/07 15:17:54 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[1712] 09/17/07 15:17:54 Command line:
[1712] 09/17/07 15:17:54 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:whatsup MSSQL$WHATSUP:whatsup
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:northwind";
NSR_SERVER: 172.18.200.82;
[1520] 09/17/07 15:17:55 Use Legato Networker Server : legato
[1520] 09/17/07 15:17:55 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[1520] 09/17/07 15:17:55 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[1520] 09/17/07 15:17:55 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[1520] 09/17/07 15:17:55 Command line:
[1520] 09/17/07 15:17:55 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:pubs MSSQL$WHATSUP:pubs
[1712] 09/17/07 15:17:55 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:whatsup";
NSR_SERVER: 172.18.200.82;
[1520] 09/17/07 15:17:57 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:pubs";
NSR_SERVER: 172.18.200.82;
[6272] 09/17/07 15:18:08 Backing up of Northwind succeeded.


[6272] 09/17/07 15:18:08 The backup of northwind has completed successfully
[6272] 09/17/07 15:18:13 Completion time Mon Sep 17 15:18:13 2007
[1520] 09/17/07 15:18:18 Backing up of pubs succeeded.


[1520] 09/17/07 15:18:18 The backup of pubs has completed successfully
[1520] 09/17/07 15:18:22 Completion time Mon Sep 17 15:18:22 2007

[2732] 09/17/07 17:30:52 Start time Mon Sep 17 17:30:52 2007
[2732] 09/17/07 17:30:52 Computer Name: DSLNOCDN User Name: NT AUTHORITY\SYSTEM (SYSTEM)
[2732] 09/17/07 17:30:52 System Version: 5.0 Build 2195 Service Pack 4
[2732] 09/17/07 17:30:52 Microsoft Data Access Component(MDAC) version: 2.71.9040.2
[2732] 09/17/07 17:30:52 Microsoft SQL Server version (from registry) : 8.00.194
[2732] 09/17/07 17:30:52 Local host has following SQL Server online:
[2732] 09/17/07 17:30:52 MSSQL server : DSLNOCDN\WHATSUP
[2732] 09/17/07 17:30:52 Use Legato Networker Server : legato
[2732] 09/17/07 17:30:52 Legato Networker Server Version: NetWorker nw_7_3_2_jumbo.Build.399 Network Edition/10
[2732] 09/17/07 17:30:52 nsrexecd.exe Version: nw_7_3_2_jumbo.Build.386
[2732] 09/17/07 17:30:52 nsrsqlsv.exe Version: 5.0.0.154 Supporting SQL 7.0, SQL 2000, and SQL 2005
[2732] 09/17/07 17:30:53 Command line:
[2732] 09/17/07 17:30:53 C:\Program Files\Legato\nsr\bin\nsrsqlsv.exe -s 172.18.200.82 -g Test -LL -m dslnocdn.delhidslnoc.com -l full -q -W 78 -N MSSQL$WHATSUP:whatsup MSSQL$WHATSUP:whatsup
[2732] 09/17/07 17:30:55 SQL Connection to DSLNOCDN\WHATSUP is created. SQL Server Version is 08.00.0194
NSR_BACKUP_LEVEL: full;
NSR_GROUP: Test;
NSR_SAVESET_NAME: "MSSQL$WHATSUP:whatsup";
NSR_SERVER: 172.18.200.82;
[2732] 09/17/07 19:00:56 Backing up of WhatsUp succeeded.


[2732] 09/17/07 19:00:56 The backup of whatsup has completed successfully

Did you get a resolution to this problem? We are experiencing similar problems with the follwoing messages in daemon.log

11/10/07 06:48:12 nsrd: Aborting connection.
11/10/07 06:48:12 nsrd: Could not get server side information for RPC connection
from 10.102.116.11/26059. Error: Error 0
Aborting due to: Connection timed out
11/10/07 06:48:13 nsrd: Aborting connection.
11/10/07 06:48:13 nsrd: Could not get server side information for RPC connection
from 10.102.116.11/24717. Error: Error 0
Aborting due to: Connection timed out

Dear All,

I have experienced with similar problem and I upgrade the Networker server to latest build of 7.3.2 version.

It was solved eventually.

Best Regards,
Dennis