I'm very sorry to know about your experience. 

As the tech support team has requested to unsubscribe you from the mailing list, for direct mail to take effect please allow 4 – 6 weeks.

Because some communications, such as direct mail catalogs, are developed and queued for distribution well in advance, you may receive additional information after we receive your request.

-Susanna

For emails allow up to 10 business days and up to 3 months for Direct Mail for your preferences to take effect.

Yes, you'll continue to receive the email until this is suppressed.

I'm sorry to hear that.

Could you private message the email address, I contact our suppression team and have them suppress your email. 

Like I said even if I escalate to the suppress team it would be the same time frame as 10 business days to unsubscribe from you receiving emails. 

But it is the same email, and it's still going on. Are you saying that I'm going to get spammed for 4-6 weeks. That's just nuts.

Hi,

My name is Susanna and I'll be your dedicated support assistant during this conversation.

Also I think you got confused with emails and standard snail mail. Emails do not need to be prepared in weeks advanced to send via actual mail. Removing my email from the distribution list should be a simple SQL command (or whatever database architecture you use).

Though you have a real problem on your email server as it shouldn't be sending me this much emails in a single day and especially when it's the same email. Because right now I'm getting 144 emails a day from you. And if that takes up to 4-6 weeks to fix this that is 4032 to 6048 emails I'm going to receive in my inbox.

I'll take this issue as resolved from this message. 

If you still need our assistance, we are here for you our support team is available 24/7.

-Susanna

I too received the following email and could not find a resource to report it!
Certainly Dell has an interest in protecting its customers from such illegal behavious and will wish to pursue these criminals!

I did call the number but hung up quickly when the response did not make any reference to Dell or Dell Support!

Message:
----------------------------------------------

Dell Support Renewal Notice

Date: 03/19/2020

Dear Customer,

This is an automated renewal notice for your Dell annual maintenance service charge billed annually.

We would thank you on the completion of the 12 month maintenance plan.

Since your plan expired on Mar 19, we have auto renewed your plan and charged USD 299.99 against your account.

We understand that you are busy hence could not get through to you when we tried to contact you.

Dell Support renewal

Grand Total:  USD 299.99

Order ID: DSSAR55648A

Should you have any questions or if you would like to cancel this subscription, please contact our billing department at: +1-844-283-0588

By subscribing you authorize us to charge the subscription amount of USD 299.99 charged automatically, that will be billed annually.             

© 2020 Dell

24/7 customer service +1-844-283-0588

Please talk to our customer support representative at + -1-844-283-0588 so as to cancel or renew any service / contract.

Any email cancellations will not be entertained as per the signed agreement

Preference Management

If you wish to update or remove your email or other contact preferences for Marketing

Communications that Dell sends you, please notify us.

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