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RussSarge

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21 years ago

R

RussSarge

2 Posts

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5793

December 15th, 2005 20:00

Cable Modem software problem

Comcast gave me a new high speed modem -- now can't get online.  The modem is all lit up and appears to be connected -- using it now on this laptop.  Desktop is crashing every time I turn it on -- getting an explorer error.  Can the new smc ethernet driver mess up my software?  Please help me before I have to pay some to come and fix it!  I'm running Windows ME on a Dimension L800R desktop pc.  I use Outlook for my email and explorer or firefox for browsing.
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    fireberd

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    Posted December 16th, 2005 09:00

    I'm not sure what you changed, but if you got a new modem with the same type of interface, all you should have had to do was power off the PC, connect the new modem and let it sync up with the remote cable end, then power up the PC and start Windows.  No drivers are needed for a cable modem.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • R

    RussSarge

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    Posted December 16th, 2005 13:00

    That's just it...the interface did change with this new smc ethernet adaptor since the cable coming from the new modem wouldn't connect directly into my pc.  They loaded a disk driver for smc and then everything went haywire!  A rescue person is coming later today to troubleshoot but I think that the cable company should pay for that -- I didn't directly do anything to cause my pc to crash!

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