AFTER USING THE AIO 926 PRINTER FOR 1 YEAR, IT SAYS THE COLOR CARTRIDGE IS NOT SUPPORTED. WHY THE CHANGE, AND HOW DO I GET IT TO WORK?

michaelandersonod,

If you did not do a lot of printing, the Dell Series 9 ink cartridge may have dried out and then cause the sensor to malfunction.

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 If you did try to install a ned driver from Microsoft, they usually offer the wrong drivers and/or the drivers get installed wrong causing many devices to malfunction. Try re-installing the printer by folllowing the instructions below and the printer will install for you after you correct the Dell Series 9 ink cartridge problem.

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Please run the patch until it prompts you to restart your computer(a MUST on Vista computers)

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

64-bit drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on). Please use a 5ft or smaller USB Cable.

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick