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arasuadrian
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March 25th, 2022 23:00
OptiPlex 7090, intermittent lag issues across applications
I bought an Optiplex micro 7090. It has intermittent lag issues across applications. I identified software where the lag is consistent and demonstrated it to the support team. Despite me sending videos of the problem happening across the applications, the technicians are adamant that it is only a single application issue.
Lag issue: The lag issue is such that if I type something, it appears on the screen a couple to three seconds later. I took a video of the issue happening across google chrome and Microsoft edge. NOT THE ONLY APPLICATIONS with the problem.
So far, they're ignoring the videos and saying that it's a third-party application issue. If the technicians at Dell can't find a problem, they'll tell you that there is no issue with the system; it seems. If they don't address this issue, this will be my last dell product. They're not losing a single customer; I can promise that.
DELL-Cares
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Posted March 26th, 2022 00:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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Posted March 31st, 2022 00:00
this happens not only with my Computer this happend with other new Optiplex 7090 on my job
As a first step, when the problem is happening you can (presuming the system is responding) check the Performance tab in Task Manager and see whether any of the graphs (e.g. CPU, Memory, Disk) are pegged, indicating resource starvation.
I do know that Dell's current version of the Intel integrated graphics driver for the 7090 has a bug that can cause a memory leak which could manifest in the way you describe. (I discussed it at too much length here.) Intel has a fix but Dell isn't yet distributing the fix for many platforms, including the 7090. If this is the problem and the system is memory-starved, you'd see usage of memory and disk/SSD going through the roof.
arasuadrian
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Posted April 3rd, 2022 23:00
Thanks, @NJDave. Hopefully, Dell will fix the problem at the earliest.
@arasuadrian, you're welcome! (Are you saying you are experiencing the memory leak symptoms I described? I'm very interested in how many people are seeing this.)
You can install the Intel driver now without having to wait indefinitely for Dell. I have specific advice to offer but I didn't want to clutter up the thread until I know you're actually experiencing the memory leak. Specifically you can see the "Desktop Window Manager" process ballooning in size in Task Manager. It should be < 100 MB.
DELL-Cares
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Posted April 8th, 2022 01:00
Hi, This is not to rush you, I am following up to check if you have performed the OS reinstallation. Please share the outcome.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceHello @DELL-Cares , I'm only a commenter.
arasuadrian
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Posted April 8th, 2022 20:00
Sorry for the late reply. I attended a conference that kept me busy for the last few days. "Desktop Window Manager" process is consistently above 100 MB in memory. I'll try reinstalling the driver as per the guidelines in the previous message you posted. Thanks.
arasuadrian
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Posted April 8th, 2022 21:00
Thanks @NJDave. I'll update you as soon as I finish the procedure.
NJDave
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Posted April 8th, 2022 21:00
@arasuadrian , that's GREAT -- I'm really glad to be able to help, and because a fix is (or should be) just around the corner. Let me provide a bit more advice though:
I had real problems making the driver installation work, because (as mentioned in the prior thread) Windows Update keeps installing a driver in the background, and it seems to cause some confusion in Windows' driver store. Consequently the driver you think you're running, and Driver Manager says you're running, may not be what you're actually running. I would advise:
You should be good to go! As I mentioned in the other thread, Intel recommends running the manufacturer's drivers rather than the generic ones, but if you don't encounter any problems, there's no reason not to go with the Intel driver until Dell blesses a driver that fixes this bug. Let us know how it pans out... good luck!