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Dell Precision M6700 goes blank
My LCD screen and the attached Dell monitor screens go blank several times during the day now. There is no warning or indication that it will happen. Once they go blank, I can do nothing to bring them back. Everything seems to keep working, too. I had a Skype session that continued after the screens went blank; but I could see nothing. I am forced to reboot.
I have no over-clocking configured.
I have unplugged all peripherals and the problem still occurs.
I am not running a lot of software when the display goes blank. That is, the CPUs and memory are not running high. I uninstalled some old software that I was not using anymore.
I have not changed the video hardware ever.
I changed a SSD hard drive almost two years ago.
I changed a SSD hard drive almost two years ago.
I updated the BIOS on April 26, 2018.
I applied the Windows 10 updates and many driver updates one or two weeks ago.
I uninstalled and installed the latest Radeon Pro software a few days ago.
I uninstalled and installed the latest Radeon Pro software a few days ago.
I tried running the
Dell SupportAssist diagnostics. But it never completes without stating it ran into a problem. But I have no idea what the problem is. I had high hopes that this would help. :-(
I have run many of the
Microsoft diagnostics. One of them displayed the following.
I let the tool apply the fix and reboot. But the screen went blank again within 24 hours.
The tool still reports the same problem; but now displays the following when I click on the Intel option.
So, no more help with this tool.
I changed my Display and Power & Sleep settings to the recommended / default settings.
I tried
Windows Key + CTRL + SHIFT + B to bring back the screen - no success.
I see this message in Event Viewer around the time of the last blank screen.
Warning: "Display driver amdkmdap stopped responding and has successfully recovered."
I see these messages in Event Viewed after I rebooted earlier today. They were logged just before I rebooted.
Warning: "Display driver amdkmdap stopped responding and has successfully recovered."
Warning: "The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff. Low Energy peripheral role functionality will not be available."
Warning: "Intel(R) 82579LM Gigabit Network Connection
Network link is disconnected."
Network link is disconnected."
I suppose it could be something with the amdkmdap display driver; but I just updated the Radeon driver.
Is this a different one?
Has anyone else had this problem?
Any recommendations?
