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ctsGalway

updated

21 years ago

C

ctsGalway

8 Posts

0

3798

October 11th, 2005 08:00

1700n network printing problem

Hi,
I have one of these installed and when some people in my office try to print to it, it freezes their computer and they need to reboot.
I have tried this when connecting to it by sharing it on another pc as well as directly connecting to it.
Both ways the printer installs fine (with the latest drivers of course) but when I go to print, it freezes.
 
anyone seen this or know of another step i could take to reolve this?
 
there are no errors showing up in the event Logs on any of the PC's. 
  • ctsGalway

    8 Posts

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    Posted October 11th, 2005 13:00

    And just today, a person using Win2k, and connecting to the printer by a share, did a Windows Update, and now when they try to print the application shuts down.
    Even when you try to view the printers properties in "Printers and Faxes", it gives back an applicaiton error.
  • 457

    0

    Posted October 11th, 2005 14:00

    Yes, this happened to me yesterday.  All the computers on my network did an update on Sunday morning.  Everyone that was using that printer with the PCL driver on Monday would get crash messages when they opened a word file (when the PCL driver was the default).  They would also get a crash message if they chose the PCL print driver from the list.  If you use the PS driver it works fine.  So far I have not called the "printer support" at Dell about the issue, I have just switched to the PS driver instead.
  • 457

    0

    Posted October 11th, 2005 15:00

    They should be on the CD with the PCL, or you can download them from the Dell site.

    http://ftp.us.dell.com/printer/Dell_AAP_Win2KXP_Drivers_en.exe

  • ctsGalway

    8 Posts

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    Posted October 11th, 2005 15:00

    Where do I find the PS drivers? Are they on the CD? (am not in office today to check it) Only the PCL ones are online
  • autoguy

    3 Posts

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    Posted October 12th, 2005 16:00

    Unfortunately this does not work for the Dell LaserPrinter 1700. When you use the PS driver you can no longer print to the printer at all. When you use the PCL driver only the local pc can use the printer. All other pcs trying to print to this printer get error messages and in general flip out. Any other suggestions??
  • vmacisd

    2 Posts

    457

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    Posted October 15th, 2005 01:00

    I am having the same problem with my 1700 printers after applying the update.  I called Dell but they said they hadn't heard  anything about this.  Did you find a solution?
  • ctsGalway

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    Posted October 17th, 2005 07:00

    No,
    I am going to try rolling-back the update to see if it fixes it.
  • autoguy

    3 Posts

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    Posted October 17th, 2005 13:00

    I spoke with Dell Customer Service and the only fix they had as of Friday was to roll back the update on all pcs that are accessing that printer. Not a great fix, but the Dell 1700 printer is working fine now on all networked computers. He also said to keep checking their website for the patch.
  • 457

    0

    Posted October 20th, 2005 22:00

    Which update needs to be rolled back?  I have the same problem.
     
     
  • autoguy

    3 Posts

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    Posted October 21st, 2005 13:00

    The name of the program I uninstalled was:

     

    Update Rollup 1 for Windows 2000 SP4