I have a brand new 3000cn and now I notice on the right margin (about last inch of printable space) I am missing color. I looks like I am missing Cyan. The whole print is fine but the margin, such that blue text prints magenta in this "troubled" zone. Yellow, Black, and Magenta all print fine on the side. Cyan clearly is fine, just not the right edge. Any ideas here? Thanks
I had the same problem on my new 3100cn. They sent a tech to replace the developer housing unit (?). This changed the problem but didn't fix. Cyan levels are now graded across the page. Since I'm under warranty and the printer has never worked correctly, they are sending me a new printer. Pretty bad experience with this so far.
So your problems was also related to Cyan? It's brand new so I suppose I can give Dell a call. It was working fine and then it just started to happen. Have there been any other "work-arounds" you know about?
I think the problem was just Cyan. My printer was broken the whole time but I only noticed it when I printed something with blue that covered the whole page (only the right ~2 inches was affected). I think the problem was the Cyan developer housing unit, which can only be replaced by a tech. Unfortunately, the tech that came to fix it (twice) had no experience fixing printers and may not have installed it correctly. I just received a replacement printer and it works fine.
Okay, I'll give Dell a call tomorrow. The primary user just informed me the problem was there from the beginning. Very interesting that we both had Cyan problems, I guess its back to HP Lasers for me.
This may or may not work, but try this. Remove the cyan cartridge and give it the stander roll & shake, making sure this is done
carefully. Don't want to get any toner on your clothes. If you're brave, you may even want to open the toner cartridge and make sure there's no obstructions to the opening. (I take no responsiblity for anything that might happen while doing this!) There is also, what I think is a "head cleaner". If you open the top cover, on the right side there's a lever you can pull out about an inch. This opens a small door on the right side of the printer housing. Inside is a small handle that you can pull out and push back in. On the end of this "stick" is what looks like a small cleaning pad. Give that a brush a couple times and see if that clears things up. (This option is a lot easier.)
bclear14
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Posted March 13th, 2005 20:00