after much  hassling  i got my new 940 printer replaced after  6 months of use.. when it had a major  paper grabbing issue... to give dell credit they did replace my printer....but with a  refurbished machine ....the end of march this year.....now.... 6 months later...this one has messed up....it does a bit of the  angled grabbing.... but.. would straighten up and feed thru and print correctly.. but now......it  wont do anything.....I turn it on..and  its runs on its own... feeds a piece of paper thru....then says it has a paper jam..and to turn power off fix paper jam.... turn power back on.... doesn't work..does the same thing....even if  i take all the paper out....turn it on....it makes the motions and runs thru...stating i have a paper jam......so.....i called tech support....got the little guy in  India..that   has me to do a few things...nothing works of course..but then i notice my  ink holders... that usualy fly back and forth  aren't working....so this guy tells me there is a chassie  problem..and that i would have to get  some  repair shop here and have them open it up and fix the problem.....at my expense since this  printer is out of warranty.... mmm hello...... i have only had this so called new refurbished printer for  6 months....so.......i  replied the  email from the previous problem attaching  the mail showing where they replaced my NEW one with a REFURBISHED  one.. and  sofar i have had no replies from them......i'm sticking with them..and on them ........