westernnygal,

Try this and see if this works.

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Disconnect your printer.

Download and run this patch to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

 Vista 64-bit Drivers

All other drivers

Now install the proper Drivers. You'll be prompted when to connect the printer(powered on)

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

What happens now? 

Rick

Wendy,

You must think I have many hints! :emotion-5: Maybe these will help you.

Cleaning Dell ink cartridges

Update list of applications to send scans to

Dell Series 2 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges  

Dell Series 2 ink cartridges can only be purchased at Staples, Walmart or Dell's website.

Rick

Thanks Rick..I am now up and running...now, just have to find your little hint on cleaning ink cartridges..LOL

Thanks again

Wendy

Patricia,

Check your inbox.

Rick

I am having this same problem and cannot get my printer to work.  I tried all of the steps above and still nothing.  I get an error message that says that there are no valid ports for the driver and spooler errors.  Can you help me with this Rick or do I just need a new printer?  I just had a virus removed from my computer and my printer has not worked since. 

Thanks,

Patricia

Check your inbox.

Thanks, but I got it fixed.  The folks who took off my virus had disabled the printer spooler.  All is well.  Thanks for offering your assistance.

That is why I asked how the virus was removed. :emotion-15:

Glad to hear that all is well now.