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- Thank you--I have Vista and just got it this past weekend.I have a Dell A960 AIOI will check the Paint program the next time I scan from printer to computer. Thanks so much for your help. I have no clue as to what other program to use as I've only ever used AIO.
- sure...
if u have A960 and if u have installed drivers correctly, then u must be seeing the dell all in one center come up after installing the drivers correctly.. it will also be present in "all programs" of vista..
look for other options to scan and tell me if all in one solution center is opening correctly or not [ that is, after u have installed drivers completely] - Apparently I didn't install them correctly then because I'm gettingthis error message when I click on AIO (although I am able to print from the internet):dlbfaiox.exe - Entry Point not FoundThe procedure entry point ? GetxProductxPrefixx@LxkProductx@@SA?AVCStringx@@XZ could not be located in the dynamic link library dlbfutil.dilI just tried scanning using Paint and it says Unable to retrieve image from device. Verify the device is properly connected (in which I know it is because it prints) and try again.I put some extra digits in the link...but you get the idea. Thanks again for your help.
- u need to uninstall and reinstall the software... that shud do
for uninstalling any previous traces of drivers
support.dell.com
drivers and downloads link
enter service tag for printer
make sure vista is selected as operating system
download 2 files
1. dell patch/upgrade [this is to remove all previous traces of drivers --it will ask u to disconnect USb cable from printer, which u must do and it will also restart the computer once its done ]
2. dell driver - this is for ur printer [vista drivers,that is] u need to download and install printer using this...make sure that USB CABLE IS DISCONNECTED before starting the installation, during installation it asks u to connect USB cable which u shud do...........ignore any prompts from vista when u connect the USB cable[e.g. =found new hardware,install drivers automatically,etc. ]----let the dell file do its thing and hopefully u shudnt see the same error dlbfaiox.exe point not found.........
do reply here as to what happened.thanks! - I thought I had already downloaded the patch and the dell driver....but I'm willing to do anything at this point. Originally, I had uninstalled and reinstalled my drivers from my old cd. Then I did these upgrades on Dell's site. Neither one of these opened my AIO.Sooooo, I just now followed your directions and downloaded the patch/upgrade---and it doesn't automatically open and ask me to disconnect the USB---when I click on open for the upgrade it is asking me to extract files and where do I want to save these files at?? So I just hit save for the default--which was R166242 and nothing happened. Am I supposed to save them somewhere else?I don't know what to do next? or did I do something wrong with that step?
- u did everything correctly..but havent actually reached at the beginning og the installation itself.. the locatio to whic it extracted the files will contain the folder with the same name R######.........just open that folder to find the "dell xp cleanup utility " .. run that application and it should ask you to disconnect the usb cable..follow the rest of the process to restart the computer and then install the drivers..........FYI - there is no such thing for installation like running the dell patch / upgrade...........so ............just follow the steps..and follow the info that the software suggests u to do and
pleas reply here if u r able to print,etc.or if u r getting that dlfbaiox.exe error mesage or not. thanks! - Thanks for responding back.I did what you said and opened the program and ran it. I kept the cable disconnected and connected it when I was supposed to.I am able to print still---but when I click the AIO to open, it's giving me a Runtime Error for the dlfbaiox and then a box pops up that says it's because of McAfee. How can I correct this?Thanks again for all of your help.
- if its saying that it because of mcafee.....then do this
open mcafee...
go to firewall settings
go to program exceptions:
look for all in one center file application or any other application
,typically the filename for all in one center is AIOC.exe
check its status and make sure it has full access...if its not that...clik on the filename...below on the lower right of the mcafee screen..u see option which says "Grant Full Access"..clik on that to grant full access.
look for any other printer application files and make sure that all of them have full access.
if its saying that the runtime error for all in one center is because of mcafee , then this should do it.
please do reply as to what happened. thanks!
i will be online for the next hour.
m_a_rem
341 Posts
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Posted October 27th, 2007 17:00
what do u have??? i think its vista [lexbce wont be there in it]
tell the printer model that u have.. some old printers have dell solution center instead of the conventional all in one center.
also ... scanning need not be done from all in 1 center necessarily..
u can scan from MS Paint..and other similar programs [ look for option in programs that sound like "get pictures from scanner or camera "
Message Edited by m_a_rem on 10-27-2007 11:37 PM