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deranged

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16 years ago

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deranged

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January 27th, 2011 15:00

Problem communicating with the printer.

I have a Dell XPS420 and keep getting this message when trying to print. I have had 2 different printers installed and get the same message with either. The first printer was a Dell 720p and the second a new out of the box Dell V515w. I have tried plugging into a different USB port and still no luck. I'm pretty much computer illiterate and previously had no problem printing. This started happening out of the blue. Any help or ideas would be appreciated. Thanks!

  • ieee488

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    Posted January 27th, 2011 18:00

    What is the exact error message?

     

    Which version of Windows?

     

    Why do you have two different printers installed?

     

     

  • ieee488

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    Posted January 28th, 2011 06:00

    Since this printer is capable of wireless, are you connected with USB cable only?

    Communication not available is a networking problem with the printer.

    Perhaps you inadvertently set it to use networking instead of USB.

     

     

     

     

     

     

  • deranged

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    Posted January 28th, 2011 06:00

    Communication Not Available

     

    The printer cannot communicate with the computer.

     

    Try these solutions:

     

    -Ensure the printer power is on

    -Disconnect and reconnect the printer's power cable

    -Disconnect and reconnect the USB cable

    -Check your Firewall settings to ensure printer communication is not

    blocked

    -Restart your computer

     

     

    All above solutions were tried and none have worked. The computer recognizes the printer and even turns it on at start up. It will even print a test page. I must be doing something wrong here.

    Windows Vista Home Premium.

     

    There is only one printer installed, the V515w.

     

     

  • deranged

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    Posted January 28th, 2011 09:00

    It is currently set to USB002. I am not  even going to attempt to run wireless until I can figure out the basics.

  • deranged

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    Posted January 28th, 2011 11:00

    Ok, I think I fumbled around and figured it out. Somehow how the files were set to open was changed. I have the picture files set to open to the printer now, for lack of knowing the proper terminology. I'm computer challenged. :emotion-2:

     

    Thanks for the help and bearing with an idiot!

  • ieee488

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    Posted January 28th, 2011 20:00

    glad you got it working  :)

  • Adariella

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    Posted January 28th, 2011 21:00

    Hey, Im having the same problem as Deranged (had). I've tried everything I can think of, so I may have just done what he did and set it to networking instead of USB. How exactly do you fix that?  :emotion-12:

    Thanks.

  • ieee488

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    Posted January 29th, 2011 07:00

    Hey, Im having the same problem as Deranged (had). I've tried everything I can think of, so I may have just done what he did and set it to networking instead of USB. How exactly do you fix that?  :emotion-12:

    Thanks.

    Printer settings are in the control panel. The 141 page User's Guide is useful.

     

     

     

     

     

  • Adariella

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    Posted January 29th, 2011 07:00

    Mines set to USB001, but I dont understand what that has to do with networking.

    What user's guide are you speaking of? The one that comes with the printer?