Today, 7-23-21, I also tried to scan and email like I have done many times in the past.  Today I tried to reach out to the help desk, and because I don't want to pay for a warranty, they will not help.  I find this disappointing, being that this issue was working just fine a couple weeks ago.  

I can still scan to my drive if I need to, this just seems to be one more step.  One that I am not willing to pay $59 to fix.  To me this just sounds like a dirty way for Dell to get money.  

Maybe they are like the government.  No problem=no money.   Create a problem and make people pay to fix the problem they created.