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Dell Download Store Frustrations!
I purchased and paid for a downloadable program (Smartdraw) through Dell's download store. It downloaded fine, but the product key provided is wrong. It's missing several numbers or letters. I'm terribly frustrated that I can't contact anyone about this problem. I paid $197 for this software and have to wait until the weekend is over to use it? The support phone on the regular Dell site is infuriating at best. I really need someone to help me. I could have (and SHOULD HAVE) downloaded this directly from the SmartDraw website, but since I have a Dell account, I thought I'd use Dell. NEVER AGAIN! Any ideas?
Cheryl
TheRealFireblad
4 Apprentice
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4639 Posts
157
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Posted January 20th, 2009 03:00
Welcome to the forums Cheryl :emotion-21:
Hopefully, the issue will be resolved by following Jesse L's advice?
But can I ask why you opted to buy Smartdraw through Dell's downloads, rather than directly from the product homepage - at the same price?
You'd then have received a product key from the publisher themselves.
Whatever... it's spilt milk now, so I hope Dell can get you sorted with a working serial soon :emotion-5:
Jesse L (retired)
10 Wizard
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17898 Posts
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69016 Points
157
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Posted January 19th, 2009 10:00
CherB,
Thank you for using the Dell Community Forum.
Send an email to the email address below and have them correct the issue for you.
support.dell@licensetech.com
Jesse L (retired)