http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs

Thanks for your response.However,I did filed-out  the above form and this was my response from Dell:

Hi Felix,

Thank you for contacting Dell Warranty Support.

I understand you are requesting for the Windows Operating System installation
CD.

As much as I would like to send the media that you requested, Dell is no longer
processing CD requests for systems with expired warranty.

If you want to purchase the disc to reinstall the operating system or the
applications that came with your system, please contact our Sales Department at
1-800-456-3355. They are open Mon. - Fri. 7am - 8pm CST and Saturday from 8am -
6pm CST.
 Dell sales

So I called Dell sales , and that was when I got the run -arround (transfering me to here and there, and back to here and there,hang-ups untill I gave up for the night.

This afternoon, same thing. Sales will transfer me to tech support,from tech support back to sales,tech support person explained to me that ,they do not handle sales or sales transactions, only technical support which is understanable,he was sympathetic so he put me on hold just to talk to the sale people himself, kind of him, he came back to apologized that sales are closed on Saturday so I should  try monday.

I went thru an ordeal like this last September untill my order went thru. But I never received the order, the item not in stock,I'll then received an email every 3-4 days before the estimated delivery date telling me to give Dell permision to continue to process my order otherwise the order will be canceled.Such order notification email went on from September 12 2009 and I always responded, giving Dell permision to continue processing my order, untill this week when I was not  available to response to Dell 'order delay notification' email from Dell so the order was canceled.That was when I tried to reorder by filing out the above order form.

It has not been easy for me in this regard to order from Dell.Why should ordering installation CD be so difficult? Previous orders from Dell for out-of warranty Dell systems had never been so difficult like this time.:emotion-6:

Happy to say that on Monday ,I called  Dell Sales Depatment to reorder the media,after explaining  my ordeal regarding the ordering,the sale rep.said she can see

my contacts records to Dell about this so she said she'll  talk to tthe Depatment responsible for the ordering  herself before connecting to them. Eventually, my order was accepted,but this morning I checked the discription of the order at Dell site and instead of WXPP,( WIindows XP Pro.the discription was was WXPH (XP home). I was told the only option for me is to cancel the  order and reoder again.I did that and there was no problem at all reordering.There was a lot of phone line static during the first ordering last night thus wrong order was issued.Estimated delivery :02/08/2010.Hope all goes well Thanks.:emotion-1:

Part of the problem for dell is that microsoft restricts the sale of XP now to Home only.

Windows Life-Cycle Policy

http://www.microsoft.com/windows/lifecycle/default.mspx

System Builder License Availability (end date)

January 31, 2009

There would be nothing Illegal about getting dell media for the version you are licenced for on EBAY however.

Apple is the same with their MAC OS allowing for 3 years back aka 2007 which would be 10.4 

but 10.3 or os9 you would have to find on ebay for restore media.

XPPRO Dell specific CD's are available for a reasonable price OR

Generic OEM CD's

Which Are XP Pro and require your COA

The other thing I would recommend is Buying the Windows 7 home Premium family pack which has 32 bit and 64 bit media.

Its $150 for 3 licences to upgrade.

Thanaks for the information,hoping to receive my order,if diffulties encountered, I'll surely  look elsewhere for replacements.:emotion-40:

Thanks everyone ,I received the media package from Dell yesterday with great joy.The price of the 2 restore disks (windows xp pro for optiplex gx 270) was even way cheaper than the single disk I ordered and was cancelled recently.Easy cd creator version 5.3.4.21 SP8 was even included in the package for free.Thanks Dell.:emotion-2:

EXCUSE ME but did you not detail how you ordered, with $$$, restore cds for XPP in September 2009

and received proper order in Febraury 2010.   This is horrible service by any standard.  I would be livid unless

the Dell is just a backup PC - no I would still be livid.  I just sent my request for free XP-Home 5 minutes ago. 

Oh well.

Or, you could have gone on EBay and brought a Dell Windows XP Pro SP3 disk brand new for about $10 in less than 15 minutes and been done and happy!

L.

I really needed discs to recover existing XP Home Edition.  Otherwise reinstall-reactivate all programs.  Only XP Pro for $10 (plus shipping) is with no license or COA .

I had to wait around without a usable PC for an unbelievable 25 HOURS.

DELL FedEx'd the needed CD's at NO CHARGE with my Dimension 8300 5 years and 5 months out of warranty.  Good Deal.

Dimension 8ss3491.

Have product key from dimension purchase, but os disk was not included. Am trying to refurbish (OOhh-dirty word in home pc business) since I can not afford new desktop. Have gotten similar response for ms; basically, "SCREW OFF!!!

Am thus forced to purchase a "pirate" disk since my paid-for product key is worthless.

As usual, they are trying to force new purchase, rather than service for previously sold product.

GOOD LUCK ON DISK ACQUIREMENT!!! YOU WILL NEED IT!! THEY ARE ALL AGAINST THIS!