Dell tech support sent tech with new CD/RW drive after lightening strike, when he installed, he put a CD in and it read it, so he said I was working. After he left, I realized none of the recording software was recognizing the drive so I went in to the device manager and it says the device is a CD-ROM. Also says it is a CD-OM in the BIOS. Tech support says it is a software issue but software support couldn't fix it either. Now they are sending another part but is it the software. I was told I would have to reinstall Windows XP but I don't really want to do that cause I will lose all my files. Help!!!