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Trishymouse
9 Posts
0
37127
October 13th, 2005 19:00
Optical Drive won't eject
I am an IT Administrator for a federal government agency. Our agency recently did a national buy of DELL Optiflex GX280 workstations. We're having continual problems with the optical drives not ejecting CDs. We're not using Sonic. It happens whether the machine is horizontal or vertical, music or data CDs. Rebooting or using paper clip _can_ work in a pinch, but I want to resolve this for my users so the drive button or software ejects work as they should. Any ideas what's going on? Thanks...
- It is possible that the DLA portion of the Sonic software is taking
control of the drive. Dell did issue an update to address the problem
here ...............
See if it helps.
DLA is the packet writing software for Sonic. If it is not used, you
may want to disable it or even remove it from the systems. Trishymouse
9 Posts
925
0
Posted October 13th, 2005 20:00
Are you saying that even if we're not using Sonic software (to my knowledge we are not in my Agency), the software is still on these systems?- I don't have experience with that software, but I would suspect the player
linked to the eject function in some way. Perhaps the CD requires ejection
through the software? Sorry I can't help much. I'll do some searching
and see what I come up with. systemlink
23 Posts
925
0
Posted November 8th, 2005 19:00
Interesting. Does right-clicking on the cd drive icon and selecting eject work? I personally haven't had any problems with roxio.- Q: Does right-clicking on the cd drive icon and selecting eject work?A: Not in my cases. I assume the same is true for Trishymouse as well, otherwise I doubt she would list getting "software ejects work as they should" as an issue that she wants to get resolved.Heather Humphris, a Dell Gold Technical Support Specialist, offered the following advice, which I have yet to try: "If you boot to the BIOS (F2 at the Dell screen) does it eject reliably there? How about in safe mode (F8 at startup)? Do you have another IDE cable that we can test on this system?"
Trishymouse
9 Posts
925
0
Posted November 9th, 2005 13:00
You're right, it doesn't work (right-click eject) for me. I will try the BIOS & F8 ideas as soon as possible and let you know what I find...By the way, the software we mainly use our optical drives with - FTR (For the Record) suggested I flash the BIOS up from A03 to A06, which I did, but to no avail. No effect whatsoever. I also updated the chipset driver, but that didn't help either...systemlink
23 Posts
795
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Posted November 10th, 2005 19:00
Would it be to much to switch to a different cd burning software?
Trishymouse
9 Posts
925
0
Posted October 13th, 2005 20:00
We're not using any CD burning software on the DELL workstations we're having the problem on.
The CDs are created on Gateway laptops using FTR Recorder software in the hearing rooms, and other users play them using FTR Player on the DELL OptiPlex GX280 optical drives.