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nithyavpm_acf391
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August 26th, 2023 16:08
Precision 5540 - SupportAssist - Unexpected error occurred
All of a sudden Dell SupportAssist stopped working. It giving Unexpected error during driver scan. Looks both my personal and office laptops are showing the same error.
OS : Windows 11 Pro
SupportAssist Version : 3.14
Tried all these
- Reinstalled app - no help
- .NET frameworks installed
- Removed C:\ProgramData\Dell respective folders for SupportAssist after uninstall.
- Both SupportAssist services are running fine.
Log - C:\ProgramData\Dell\SupportAssist\Agent\logs\Application\SupportAssistAgent.log show the below error. It looks weird, looks like Dell client issue. Who can help here ?
"Type": "SAConsumer",
"Exception": {
"Code": "INVENTORY_COLLECTION_FAILED",
"Message": "Scan failed!",
"Recovery": false,
"Type": "Dell.SupportAssist.Client.Plugin.Esupport.Helper.ResponseMethods+ScanFailureException"
},
"OSName": null,
"OSVersion": null
(edited)
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