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hindgrinder

updated

16 years ago

0

15394

February 16th, 2011 12:00

Server Update Utility v6.4.0 Issue.

I downloaded the latest Server update utility and created the ISO and burned it to a D/L disk. I know the disk works beacause I've tried is on 2 different servers.

The problem I have is when the the list of items comes up I press Upgrade and nothing happens.  The previous version (v6.3.0) worked well.

I have even tried extracting the files to the desktop and running it from there with the same results.  I press the upgrade/execute button and nothing happens.

 

Thanks

 

 

  • DELL-Rey G

    4 Apprentice

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    1068 Posts

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    Posted February 16th, 2011 14:00

    Need more info, what system, what OS?

  • 589

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    Posted February 17th, 2011 13:00

    I have the same problem. Im running Win2009R264 on a PE2950.  OS has all MS updates as of today.

  • 589

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    Posted February 17th, 2011 14:00

    Correct.  I click on Upgrade.  The dialogue box appears "The following component(s) will be Updated:".  I click on the "Yes" button and the dialogue box disappears and nothing happens.

  • DELL-Rey G

    4 Apprentice

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    1068 Posts

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    Posted February 17th, 2011 14:00

    When you click upgrade, immediately afterwards you should get a confirmation message before it actually starts the upgrade, do you see that and then nothing?

  • DELL-Jeff M

    2 Intern

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    793 Posts

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    Posted February 17th, 2011 16:00

    I have seen the update disk get stuck on one of the updates and exhibit similar behavior.  I suggest unchecking all but one update and trying that.  Usually firmware updates are the most reliable, so I suggest trying those first.  Some drivers and OMSA sometimes need a manual uninstall before the new version can be installed.

  • 589

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    Posted February 17th, 2011 17:00

    I also tried running as administrator and the same thing happened.

  • DELL-Rey G

    4 Apprentice

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    1068 Posts

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    Posted February 17th, 2011 18:00

    try this, go to a command prompt and try running SUU via the command line. suu -u will start the app in cli mode. if you can, post a scrceen shot and or the suu.log file from the c:\dell\suu folder

  • 589

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    Posted February 17th, 2011 18:00

    I think I just figured it out.  The ISO is only 1.69GB and 6.2.1 was over 4GB.  I remember downloading multiple files last time and not for 6.4.0. 

    I need to look at the downloads again and download all files for 6.4.0. then create one file out of them, then burn the DVD.

  • DeltaKman

    1 Message

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    Posted February 18th, 2011 11:00

    The 6.4.0 update DVD is working.  I downloaded all the ISO files and ran the "copy /b om* om640_suu_a00.iso" as shown in the "Installation Instructions".  I then burned that one ISO to DL-DVD and the update ran successfully.