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Sri_Prasad
3 Posts
0
9085
February 3rd, 2014 23:00
Dell Venue Pro Service
My name is Prasad, i am regular customer, i had a Dell Venue Pro mobile which had a problem with lock/powerbutton problem which is not working appropriate.
When i went to Dell service center in Hyderbad(AP, India) they are saying service is not possible for this device and i need to pay Rs. 4500/- for replacing new product. For a minute problem this kind offering is like robbing the customer.
Please look in to this issue and provide appropriate service for us.
Sri_Prasad
3 Posts
380
0
Posted February 4th, 2014 06:00
Actually this device is purcahsed in US, can i get any replacement from Dell ??
or Can you help me to get this escalated to next level ?
I cannot assist you directly as I do not work for Dell; the URL I provided links to Dell's US support site; I hope it works from where you are currenty located; here is an additional link for "International Support Services" in case you are unable to access the 1st URL I sent:
Sri_Prasad
3 Posts
380
0
Posted February 5th, 2014 01:00
Thanks... I have used 2 dell laptops and this stupid dell venue pro mobile... I will never try to purchase dell anymore... Every single person from support is simply replying no information.. Sorry Sir...
Sorry will not satisfy the customer need... :emotion-39:
Lou Stule
214 Posts
380
0
Posted February 4th, 2014 03:00
That doesn't sound right, but access to warranty support & repairs may vary by country where the product was purchased; if you are unable to find a support link that's specifically for India, Dell's US support site may be able to assist:
http://www.dell.com/support/my-support/us/en/19?c=us&s=dhs&cs=19&l=en
Good luck!