kimurasensei

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kimurasensei

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July 12th, 2022 13:00

Vostro 7620 ram

Hi. Trying to upgrade my vostro 7620. Anyone know what compatible 32gig DDR5 works in this laptop? Crucial CT32G48C40S5 doesn't post on the laptop. Took it out, post just fine. I wore an esd strap and properly grounded when removed the RAM from the package and during install. 

  • kimurasensei

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    Posted November 29th, 2022 05:00

    Here's the latest update: It was a mobo issue, Dell replaced it and now it POST with the Crucial 32gb DDR5 CT32G48C40S5. It does take a few minutes for the mobo to do a quick memory diagnostic on the RAM so be very patient with it.

  • ejn63

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    Posted July 13th, 2022 07:00

    Crucial does not have a listing for the 7620, but they do for the 5620 (likely uses the same system board).

    • CT32G4SFD832A

     

  • JOcean

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    Posted July 13th, 2022 08:00

    In addition to what @ejn63 has posted, the 7620 RAM configuration is a bit of a different beast. As per the specs here, 1 x 8GB RAM module is integrated on the MB. There is one slot for RAM and the RAM is DDR5 4800. The RAM module you posted should work unless there is a compatibility problem with the integrated 8GB module.

    Just for comparison's sake the RAM sold by Dell and listed as compatible is here, but at a very premium price.

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • kimurasensei

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    Posted July 13th, 2022 13:00

    That's DDR4 RAM. The Vostro 7620 mobo uses DDR5. Not compatible.

  • kimurasensei

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    Posted July 15th, 2022 12:00

    Kingston website states this is compatible with the Vostro 7620 --  KCP548SD8-32. Received it today, doesn't POST either. Very frustrating.

  • filbert

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    Posted July 15th, 2022 12:00

    DDR5 RAM seems more finnicky that earlier types. Sometimes a seemingly-compatible stick won't play nicely with other RAM.

    Anyway, it's worth trying this:

    Use a soft pencil eraser to clean all the contacts on the RAM stick.
    Moisten a microfibre cloth with 99% rubbing alcohol and use a credit card to slip the damp cloth into the RAM slot to clean its contacts.
    After everything is dry, insert the new RAM stick firmly, ensuring that it seats fully in the slot.
    Then boot into BIOS to see if it's recognized.

  • kimurasensei

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    Posted July 15th, 2022 13:00

    Thanks for the suggestion. Cleaned the contacts with compressed air and rubbing alcohol. No dice. The stick is firmly planted. Doesn't POST at all. Only keyboard backlit is on, nothing else. Once stick is removed, it POST just fine.

  • filbert

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    Posted July 15th, 2022 13:00

     That’s too bad. DDR5 RAM is much more particular about matching with other sticks. Often combinations that should work do not. 

  • Bdowdy07

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    Posted July 19th, 2022 08:00

    Thanks for posting this info! Definitely saved me from a headache. 

    I believe I have a solution, samsung is one of the manufacturers for Dells ram. From everything I have found this is oe equipment not branded dell.

    Samsung M425R4GA3BB0-CQK

    I was able to pick it up on e*ay for $150 but will not be able to try it until my laptop comes in August 1st!

    If you want a store front check out Memory.net for SNPR62CWC/32G or the above samsung number. I will update when tested.

  • kimurasensei

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    Posted July 26th, 2022 13:00

    I just bought that Samsung M425R4GA3BB0-CQK from eBay for $150. No dice, doesn't POST. I have a Dell tech coming tomorrow with a new mobo. May be defective mobo.