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nubbard

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20 years ago

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nubbard

2 Posts

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July 7th, 2006 03:00

Activation after hardware changes

Hi. I'm trying to activate Windows for the second time in about 3 months (once when I replaced the motherboard and another time when I did a regular reformat). The first time, I was able to activate after calling the activation assistance number because my CD key was invalid (I used the one on the side of my case). I explained where I got my system and what upgrades I had done. I'd like to activate again, but Microsoft tells me (via the people in India or wherever...) that I need to contact Dell, but my warranty has long expired (dimension 4600 bought off Ebay two years ago refurbished) and to get the support I desire, I need to pay for the Dell-On-Call service. Is there a way to resolve this without needing to pay for the service? Also, about how much does the service cost?
Thanks in advance for the help.
Scott
  • Mary G

    6 Operator

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    Posted July 7th, 2006 14:00

    If you are sure you didn't mistake the letter O for the number 0 or letter i for the number 1, 8 for a B etc., you probably will need to purchase Windows XP with a new key. Your copy might be still in use by the original owner. Dell cannot help you with activation, so don't waste your time or money. I'd try calling the MS activation desk again to get a diff support person.
  • nubbard

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    Posted July 8th, 2006 01:00

    Thank you for the reply, but when I call Microsoft, what should I tell them when they tell me to call my computer manufacturer?