I have two Windows 8.1 All in One Touch screen computers. Last night Dell technical support I can no longer use my external hard drives, without disconnecting them before I start up my PC.  Unless I pay hundreds of dollars to Dell Software support to upgrade my computers.

My computers were working fine and have been for over six months when I purchased them.  This all started last night.

Is Dell just jerking me around or is this unplugging hard drive thing a real issue?  It is very hard to trust someone who you can not communicate with.