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Tom5300s

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23 years ago

T

Tom5300s

3 Posts

0

5414

February 27th, 2004 01:00

Norton AV Update - Not allowed

The last two times I tried the live update from Norton, it said there were files that it could not update.

Here's what Live update gave as reasons for not being able to complete the update.
 
File: C:\WINDOWS\System32\ccPasswd.dl^
99576 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\WINDOWS\System32\ccTrust.dl^
95480 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccApp.ex^
54520 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccEmlPxy.dl^
152824 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccEmlUI.dl^
75000 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccErrDsp.dl^
120056 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccEvt.dl^
185592 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccLgView.ex^
144632 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccPwdSvc.ex^
99576 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccRegMon.dl^
95480 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccRegVfy.ex^
58616 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccShtDwn.ex^
25848 Bytes 5/20/2003 6:34:10 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\ccWebWnd.dl^
169208 Bytes 5/20/2003 6:34:12 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\SRNew.dl^
107680 Bytes 5/20/2003 6:34:12 v1.0.8.1.
File: C:\PROGRA~1\COMMON~1\SYMANT~1\SROld.dl^
107680 Bytes 5/20/2003 6:34:12 v1.0.8.1.

 Can anyone shed anylight on this problem?

  • F

    fireberd

    11 Legend

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    33398 Posts

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    112846 Points

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    Posted February 27th, 2004 09:00

    Sounds like it's time for a reinstall of Norton.  Uninstall Norton, restart Windows and then do the install.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • F

    fireberd

    11 Legend

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    33398 Posts

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    112846 Points

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    Posted February 28th, 2004 08:00

    As a followup, I got the live update notification this morning.  I clicked on it and then did the update.  It downloaded and then failed, similar to what you have.  All I did was do the Live Update again and on the second download it installed properly.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • G

    G_W_B

    2 Intern

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    153 Posts

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    Posted February 29th, 2004 21:00

    Uninstalling and reinstalling NAV can be a real problem if you do not get all of the files out!  I ended up reinstalling three times before I finally got it to work properly.  Search the Symantec knowledge base to determine how to get every file out - if not you are going to have further problems!  I did find an article on that that worked but unfortunately I don't know the address for it at this time.

  • M

    MSL

    290 Posts

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    Posted February 29th, 2004 22:00

    Tom5300s,


    I had trouble installing the update on two different systems also. I came back about 10 hours later and installed them without a problem on both systems. I've heard from others about having similar problems and believe it's Symantec and not individual. If you do choose the uninstall route here is a link to Symantec for uninstalling their products.


    Marc

    Dimension 8200: Intel P4 3.06GHz w/HT enabled, AO9 Sponged BIOS, 1.5GB PC800 RDRam, WD 80 GB (7200 RPM) ATA primary HDD, WD 160GB (7200 RPM) ATA secondary HDD, Dell 1800FP, 128MB ATI Radeon 9700 PRO w/TV out, GVC-REALTEK Ethernet 10/100 NIC, Conexant HSF V92 56K Modem, Samsung 16x DVD-ROM, NEC 4x DVD+R/RW CD-RW, TEAC 1.44M 3.5in Floppy, HK 695 Spkrs., Turtle Beach Santa Cruz, OfficeXP Pro (added), WindowsXP Pro

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