‎pocketcloud broken after update | DELL Technologies

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ohaya

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11 years ago

ohaya

9 Posts

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6349

July 31st, 2015 21:00

pocketcloud broken after update

pocketcloud broken after update

I purchased pocketcloud a couple of weeks ago, and it was working fine until I did the update from market a day or so ago.

Now, when I try entering a computer manually, it just goes back to the main screen w/o saving anything. Basically it's now UNUSEABLE.

HELP!

Jim

RB
Rahul Bagde
5 Posts
761
0
Posted July 31st, 2015 21:00
Hi Ohaya, Did you click on save? Is this a free app? if free app, Then you will be able to save only one manual connection.

Wyse PocketCloud Team
L2
Lana-2015
500 Posts
761
0
Posted August 11th, 2015 04:00
Ohaya,
What device are you using?
Is it Free or Paid PocketCloud version?
What connection are you trying to create (RDP or VNC)?
Under what network you are trying to create connection (WiFi or 3G)?
O
ohaya
9 Posts
761
0
Posted August 11th, 2015 04:00
Hi,

Connection was RDP, over wifi.

Fyi, I fixed the problem. I had both free and pro working before the update. I uninstalled both free and pro, and re-installed pro, and it's working again now.

Jim
L2
Lana-2015
500 Posts
761
0
Posted August 11th, 2015 04:00
Ok, thank you