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johnyBravo332
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June 13th, 2018 13:00
XPS 15 9550 overheating problem
So I've just received the XPS 15 9550 (it's used). I've read some posts online, saw some cpu stress tests and actually I'm confused. In OCCT for "large dataset/8 threads/64-bit" after few seconds I got temperature 89 C (it stopped the test, and rightly so). I know that by definition it's a stress test so it reaches overload that is not so often but still. Isn't it a proof that cooling system in that particular notebook is damaged ?
Is there anyone who owns the same laptop and was experiencing similar issue ?
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Posted June 13th, 2018 18:00
I've been getting crashes all day on my 18 month old XPS 15 9550. I did a full update of everything today, BIOS, drivers, and Windows 10 64 bit updates. I also took the lower panel off and cleaned a load of dust from the area where the fans butt up to the heat pads.
I got it running and it seemed fine but now I have issues when I power down and restart, the fancy picture screen comes up and I can use the mouse to get the PIN window to open but I can't type into that window so I'm forced to power down and try again. This exact scenario is repeatable if I press the power button which I've set up to cause it to sleep. Then when I try to start up again, the bios pops up telling me there's been an overtemp issue.
Maybe there is an overtemp an I need to do the paste thing; are there any step by step instruction on how to perform this?
Also any ideas on not being able to enter the PIN?
ejn63
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Posted June 13th, 2018 17:00
No, it doesn't indicate system damage - it could indicate the need for a thorough internal cleaning and replacement of the thermal pads (or heatsink compound) that allow heat transfer from the CPU/GPU to the heatsink and then out of the system.