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Go to SolutionXPS 15 9560, random shutdown
Hello,
Recently I bought Dell XPS 15 (9560) and where was not even one day, that I would not experience random shutdown of my laptop.
I have run integrated hardware scans and non of them found any problems.
I have also updated to latest version of drivers, but random shutdowns still appear.
For example if I launch Dota my computer shutdowns immediately..
Any suggestions what to do next, how to solve this problem?
respectfully,
new dell user
Right click on the Start button.
Slelect "Settings".
Select "Power & sleep" on the left hand side.
Click on "Additional power settings" under the Related settings on the right hand side.
Click on "Change plan settings" under the Choose or customize power plan.
Click on "Change advanced power settings".
Scroll down to "Processor power management". Expand it.
Expand "Maximum processor state".
Change 100 to 98. I do it for both, On battery and Plugged in.
There may be an easier way to get to it, but this is how I know to do it.
Good luck and let me know if it did the job.
DlafCreative
1 Rookie
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18 Posts
35910
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Posted January 27th, 2018 07:00
Same thing here since a few weeks...
My laptop shut down for no reason, while I'm doing surf or taking note.
When it happens, the computer doesn't reboot by itself, I have to power on manually. There's no bluescreen, the computer just stops. It even happen when I just restarted the system, so no heavy application is running.I recently upgraded all my drivers, run tests which passed ok.
Recently, my 9560 has some strange behaviors :/ my keyboard lags most of the time (impossible to type anything) randomly for 10 or 15 minutes, my screen sometimes blinks, the computer in standbye mode restarts itself in the middle of the night, producing some bips, fan overload, etc...
DlafCreative
1 Rookie
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18 Posts
35878
0
Posted January 27th, 2018 07:00
Just when I was replying, it happened again. Shutdown, black screen, poweroff. I had to restart the laptop manually.
What's the version of your BIOS ?
I'm still on the factory version (1.1.x if I'm not wrong) since the last update I attempted last year (1.2.4 or 1.3.x) led me to an unstable system (BSOD, random shutdown). I never tried an update again. Should I ?
DlafCreative
1 Rookie
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18 Posts
35866
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Posted January 27th, 2018 08:00
I read that downgrade is not possible anymore. It deters me from attempting a BIOS upgrade, if my system completely goes crazy after that and not possible to go back...
DlafCreative
1 Rookie
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18 Posts
25915
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Posted January 27th, 2018 08:00
On the topic you mentioned, it seems most of the cases have had their drivers recently upgraded.
It's also my case, I performed a complete upgrade last week, as well as the Win10 1709 (falls creator) update achieved with success (it has always failed so far). The system unstability started there for me. Only thing is that I don't need to launch heavy processes or application to have the problem, it happens 5 minutes after Windows log me in.
I'm going to perform a check on my CPU temperatures
xScrat
2 Posts
28466
1
Posted February 16th, 2018 15:00
The solution which work for me and some others was to downgrade the thermal framework driver to the A04
https://www.dell.com/community/XPS/Dell-XPS-15-9560-Shuts-down-randomly/td-p/5712086/page/2