‎XMS 4 VMtools | DELL Technologies

Start a Conversation

UNSOLVED

matteo_marchett

updated

11 years ago

matteo_marchett

1 Rookie

•

112 Posts

0

1809

August 11th, 2015 05:00

XMS 4 VMtools

Hi,

I have virtual XMS 4 installed by the EMC engineer and its VMtools is not running.

I've tried to reboot it with no results.

I've opened a case to EMC support with no feedback a part from "Contact VMware Support".

Since I don't have the root password for the virtual machine I'm not able to investigate more, even contacting VMware support.

Can you please help? Do you have the root password for the virtual XMS so I can investigate by myself?

Many thanks.

Matteo

K
Kumar_A
2 Intern
•
727 Posts
841
0
Posted August 11th, 2015 14:00
We don’t allow the customers to install anything on the XMS (including the VM Tools). Think of it as an appliance rather than a regular VM.
M
matteo_marchett
1 Rookie
•
112 Posts
841
0
Posted December 16th, 2015 05:00
Well, I find quite ridiculous that a solution hasn't been provided yet.
D
DanPJ
2 Intern
•
309 Posts
841
0
Posted December 16th, 2015 05:00
We have an outage in our QA environment. How do I shut down the XMS appliance properly, from VMware, without VmTools running? The only shutdown method I see is to log into the XMS and run "shutdown-xms".
D
DanPJ
2 Intern
•
309 Posts
841
0
Posted December 16th, 2015 05:00
According to vSphere, VMTools is install just not running. Why is this?
M
matteo_marchett
1 Rookie
•
112 Posts
841
0
Posted December 16th, 2015 05:00
For me they look not installed, I'm running 4.0.1-41
E
echolaughmk
2 Intern
•
522 Posts
841
0
Posted December 16th, 2015 05:00
If you can log into the XMS still, you can use the "shutdown-xms" command to shutdown the machine.
K
Kumar_A
2 Intern
•
727 Posts
841
0
Posted December 16th, 2015 19:00
Don’t look at the vXMS as a virtual machine that you need to manage. As such, you don’t need the VM tools running inside the XMS. Think of vXMS as an appliance needed to manage the XtremIO array and if you need to shutdown the XMS (as an example), there are recommended ways to do that.