Don't know where to start as I'm not the most tech-savvy.

Multiple issues, wi-fi slow and cutting off, and it's not my ISP because everything else in the house works efficiently except for this pc. I can't download anything without taking hours. I want to copy my files to salvage my work and it wants me to wait 1 day and it's not a lot to begin with.  Ran diagnostic and it wanted me to update some drivers which eventually broke the system, made my video card undetected, while some updates failed - it eventually locked me out and I couldn't enter my pin code.

Had to force a reset and I'm back to square one. Wi-fi still slow, cannot download stuff, on top of that some tools such as Dell Support Assist and Alienware app are missing/broken. I try to redownload the apps but it won't install properly or run.  

I contacted support and they did some tests and said it's not a hardware issue. I'm tired of problems after problems, this is a six month pc.

Since the beginning, I've also had intermittent video card issues, such as fleeting blacking out of screens in my games and videos when I minimized the screen. Frustrating because this technically new and covered by warranty but the performance has been unreliable.

Below is progress after two hours of running support assist online:

I try to download the support assist app but it just shows the launcher file and click on install button but the app is missing.