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Pigface537
5 Posts
0
3822
January 12th, 2020 18:00
Aurora R7, Windows 10, thermal controller error
- Today I have been having an issue where whenever I login to my computer on windows 10, I am hit with a black screen, then after a while i get a tab saying there is a thermal controller error, to be clear, on this black screen I can do absolutely nothing in the computer, so I cannot go to alienware command center or anything. This is the full error:
- System.TypeInitializationException: The type initializer for 'AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'ThermalSupportAPI_x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
Server stack trace:
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ThermalSupportAPIMap.Initialize(Int32& featureMode)
at AlienLabs.ThermalControls.Communication.AuroraR7.COM.BiosSupportAPIClass.Initialize()
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ThermalAPIOperationsClass.Initialize()
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ThermalControllerClass.Initialize()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at AlienLabs.ThermalControls.Communication.ThermalController.Initialize()
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ThermalControlsCapableDeviceClass.Initialize()
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ObjectFactory.NewThermalControlsCapableDevice()
at AlienLabs.ThermalControls.Communication.AuroraR7.Classes.ThermalControlsCapableDeviceRepository.get_Instance()
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.DeviceRepositoryClass.getDeviceInstance(String assembly, String thermalClass)
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.ThermalControlsDeviceDiscoveryService.DiscoverDeviceFor(ThermalControlsDeviceSetupInfo deviceSetupInfo)
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.ThermalControlsDeviceDiscoveryService.DiscoverDevicesFor(List`1 deviceInfoList)
at AlienLabs.ThermalControls.DeviceDiscovery.Classes.ThermalControlsDeviceDiscoveryService.get_AllDevices()
at AlienLabs.ThermalControls.Tools.Classes.ThermalControlsDeviceRepositoryClass.get_AllDevices()
at AlienLabs.ThermalControls.Tools.Classes.ThermalControlsDeviceRepositoryClass.get_ChassisDevice()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass..ctor()
at AlienLabs.ThermalControls.Domain.ObjectFactory.NewProfileProcessor()
at AlienLabs.ThermalControls.Domain.Profiles.Classes.Factories.ProfileRepositoryFactory.get_ProfileRepositoryforController()
at AlienLabs.ThermalControls.Controller.Classes.ThermalControlsTaskbarIcon..cctor()
--- End of inner exception stack trace ---
at AlienLabs.ThermalControls.Controller.Main..ctor()
at AlienLabs.ThermalControls.Controller.App.AppStartup(Object sender, StartupEventArgs args)
at System.Windows.Application.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) - If anyone has a solution that would be great.
Pigface537
5 Posts
3084
0
Posted January 12th, 2020 19:00
I can’t seem to boot in safe mode? After I do it, it goes to a black screen for a bit then gets to the login screen, when I login, it just stays black as usual. Meaning I cannot do anything at all on the desktop.
Pigface537
5 Posts
3077
0
Posted January 12th, 2020 19:00
I did that earlier and it took 6 hours, it said nothing was wrong with it. All I can think of is I didn’t boot with safe mode correctly.
@Pigface537 wrote:
- I can do absolutely nothing in the computer, so I cannot go to alienware command center or anything. This is the full error:
Sounds like your hard-drive crashed or your Windows is corrupt.
Press F12 on boot and run ePSA Diagnostics
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.
@Pigface537 wrote:
I did that earlier and it took 6 hours, it said nothing was wrong with it.
Good. Then SMART is saying your main boot-disk is not physically defective. It's physical health is good.
But your Windows install can still be corrupt.
SafeMode is different (and kinda tricky) on Windows-10
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.Then download the Dell Recovery and Restore software to a flash drive, boot from the flash drive, and restore. Follow the instructions here: https://www.dell.com/support/article/us/en/19/sln298442/how-to-create-and-use-the-dell-recovery-restore-usb-drive?lang=en
Pigface537
5 Posts
3050
0
Posted January 12th, 2020 20:00
The issue with the safe mode solution is whenever I turn it on, just as the thing says, the login screen turns black instead.
One or more windows feature updates etc have failed.
You may need to boot command prompt only and manually delete the awcc directory and files.
Error Code 0x8007007E occurs when file or feature updates are not in sync.
iT Might be easier to install a new hard drive clean and recover your data on the old drive using a dock.
USB recovery is a problem so you should use OEM System builder DVD to recover and reinstall clean.
https://www.neweggbusiness.com/Product/Product.aspx?Item=9B-32-350-238
https://www.amazon.com/Sabrent-External-Docking-Station-EC-UBLB/dp/B075GJ3P3B
You will have to re install the correct AWCC version. Likely 4.8.20.0 you cannot use the latest and greatest version.
4.8.20.0
Aurora R7
10/16/17
Added AlienFX support for Alienware monitor (AW2518H, AW3418HW, AW3418DW), keyboard (AW768, AW568), mouse (AW958, AW558)Desktop AWCC, downloadsWindows Store Alienware Command Center
Alienware Gaming Peripheral drivers
This package contains software component that enables the Alienware Peripherals in AWCC 5.2 and later versions. AWCC runs on Windows 10 operating system build 1709 and later.
AW558 Advanced Gaming Mouse
AW568 Advanced Gaming Keyboard
AW768 Pro Gaming Keyboard
AW958 Elite Gaming Mouse
AW959 Elite Gaming Mouse
Version: 1.1.11.0
8/6/18AWCC full desktops versions
5.2.63.0
Aurora R8/R9/R10, Area-51 R3/R4/R5/R6/R7
11/26/19
5.2.52.0 <ADMIN NOTE: Broken link has been removed from this post by Dell>Aurora R8/R9, Area-51 R3/R4/R5/R6/R7, Alienware or Dell Gaming Device
9/18/195.2.37.0 <ADMIN NOTE: Broken link has been removed from this post by Dell>
Aurora R8, Area-51 R5/R6/R7, Alienware or Dell Gaming Device
5/21/195.2.29.0 <ADMIN NOTE: Broken link has been removed from this post by Dell>
Aurora R8, Area-51 R5/R6/R7, Alienware or Dell Gaming Device
3/25/195.2.24.0
Aurora R8, Area-R1 R5/R6/R7, Alienware or Dell Gaming Device
1/29/195.2.24.0
Aurora R8, Area-51 R3/R6/R7
1/22/195.2.20.0
Aurora R8, Area-51 R3/R4/R5/R6/R7
Windows 10
12/13/18
5.2.17.0
Aurora R8, Area-51 R3/R4/R5/R6/R7
Windows 10
11/1/185.2.1.0
Area-51 R3/R4/R5/R6
Windows 10
8/17/18
5.2.0.0
Area-51 R3/R4/R5/R6
Windows 10
7/31/18
5.1.27.0
Area-51 R3/R4/R5/R6
Windows 10
6/7/18
5.1.24.0
Area-51 R3/R4/R5/R6
Windows 10
5/14/18
5.0.1.0
Area-51 R3/R4/R5/R6
Windows 10
2/14/184.8.25.0
Area-51 R2
12/4/17
Added AlienFX support for Alienware monitor (AW2518H, AW3418HW, AW3418DW), keyboard (AW768, AW568), mouse (AW958, AW558)4.8.23.0
Aurora R5/R6
10/24/17
Added AlienFX support for Alienware monitor (AW2518H, AW3418HW, AW3418DW), keyboard (AW768, AW568), mouse (AW958, AW558)4.8.23.0
Area-51 R3/R4/R5/R6
10/23/17
Initial release4.8.20.0
Aurora R7
10/16/174.6.18.0
Aurora R5
6/29/164.6.15.0
Aurora R5
6/15/164.5.18.0
X51 R3
11/13/174.0.59.0
Area-51 R2
8/10/164.0.51.0 A02
X51 R2, Area-51 R2
2/10/164.0.51.0
X51 R2, Area-51 R2
10/31/14Pigface537
5 Posts
2979
0
Posted January 13th, 2020 17:00
How would I go about deleting awcc through command prompt?
You have to have a windows 10 PE boot disk. Or a live linux boot DVD. You are totally hozed at this point and need to reinstall clean on a known working hard drive.
If you don't need any data then its time to nuke and pave clean install from OEM system builder dvd.
https://www.neweggbusiness.com/Product/Product.aspx?Item=9B-32-350-238
All of my clients who are where you are now I insist they buy a new drive, oem dvd and then use a dock to recover their data.
https://www.amazon.com/Seagate-BarraCuda-Internal-Drive-3-5-Inch/dp/B07H2RR55Q
https://www.amazon.com/Sabrent-External-Duplicator-Function-EC-HD2B/dp/B0759567JT/
r72019
8 Professor
•
5344 Posts
3089
0
Posted January 12th, 2020 19:00
Start in safe mode and uninstall AWCC using revo.