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stevotrueblue
15 Posts
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21659
May 10th, 2018 17:00
Delete button on keyboard working, but not deleting
Got a problem that I just cant figure out. I think I might have done something possibly the other day when cleaning the computer keyboard.
I have an Aurora R7,, only had it about 6 weeks and its been great. Now tho whenever I select an icon or anything on the desktop or a file in My Docs and attempt to delete it via the DEL button on the keyboard it wont delete,, instead I just get an audible tone.
However when I press shift and DEL button,, it works,,, so to if I press CTRL ALT+DEL to get into Task Mgr.
Also to note ,,, the problem only seems to be on my account. On my wife account no problem.
When I asked Alienware Support on Twitter they suggested it was an OS issue and suggested re-installing the whole windows OS. To me that seems a little extreme,, esp as a first option.
Anyone got any ideas?
stevotrueblue
15 Posts
20484
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Posted May 12th, 2018 14:00
Wish I could ,, but I threw out the old one when I got my new system :( Would have thought anyway if it was the keyboard then it would be the same on the other user profiles but they are fine.
I just installed a large April Windows update tonight and was hoping that might have cleared it up but no such luck.
Stumped ,, ,guess I will just have to give tech support a call but I am not reinstalling the whole operating system.
@stevotruebluewrote:
Wish I could ,, but I threw out the old one when I got my new system
Hmm, I didn't think it would be that hard for some one who uses Windows computers to try a different keyboard. :TongueTied:
I guess you can try the Windows-10 On-Screen keyboard.
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Tesla1856
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Posted May 10th, 2018 19:00
Yeah, that's weird. :Smile:
First, I would connect a different (fairly plain) USB-keyboard to the back of the Aurora-R7 ... see if the problem follows the keyboard or the computer.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.