Hi folks,

Alienware 15 R2 Bios 1.2.13

When the two fans cycle as if a program is testing them, CPU and GPU, the whole system freezes. Can't use the mouse, can't type, Zoom freezes. But as soon as the fans stop, everything goes back to normal.

I have installed all the drivers available to me but the BIOS won't update even when I download and it claims to install. It shows back up again as I need to download and install again.