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marky77

updated

6 years ago

M

marky77

1 Rookie

13 Posts

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938

November 15th, 2020 07:00

m17 R2, doesn't start randomly, black screen, loud sound, Alienware red light

The Problem :

- The computer doesn't start without any reasons. The screen stays black. The Alienware light starts to be red. And a really loud sound starts. After there is 3 bips, one pause, 2 bips, one pause , 1bip. And the sound restarts with bips.. without end.

The Context :

- It started 1 month and half ago. At the beginning it was just one time per week. Now this happens more than once in two.. it gets worse and worse every day.

My computer : (bought in december 2019) - Alienware M17 R2

- Windows 10 Home
- Processor : I7-975H CPU @ 2.60GHZ, 6 cores
- Bios Version/Date : 1.6.0, 7/7/2020
- SMBIOS Version : 3.2
- My drivers are at the latest version and windows is up to date

Tests :

- ePSA Diagnostics : No errors found
- External devices : Not related to plugged external devices. It can happen if nothing is connected to the computer (power, keayboard..).
- Windows event logs : doesn't logs the events because it is before the windows startup.
- Windows boot logs (activated) : doesn't logs the events because it is before the windows startup.

My warrantly ends on the 12 of december.
Thank you for the support.