usename

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1 year ago

U

usename

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January 14th, 2023 16:00

SCV3020 secure console not working

Hi,

I need to get secure console working on scv3020 but everytime I start the service it says status is up and the IP address is 0.0.0.0 for both controllers.

All outbound traffic is allowed from controllers. In firewall logs I see mostly Accept: session timeout and Accept: session close.

Any ideas how to troubleshoot this?

Thanks.

  • DELL-Chris H

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    Posted August 14th, 2025 14:15

    JohnR25,

     

     

    The page the previous link was pointing to can be found here.

    Also, you can search the Dell Knowledge Base page with the article number Charles provided as well. 

     

    Let me know if this helps.

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • tianchou

    2 Intern

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    Posted January 14th, 2023 19:00

    As I know that secure console is only workable for DELL employee. So If you would like to use ssh to access SCv3020. You can connect it by serial console first and then enable ssh session. Then you can ssh to SCv3020 by ssh. 

  • usename

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    Posted January 15th, 2023 02:00

    I'm working with Dell support to upgrade the array firmware so they need secure console access.

     

     

  • PIPBenny

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    Posted December 19th, 2023 14:35

    @usename​ Hi there, did you ever get this to work? I'm having the same issue trying to enable the secure console for dell to upgrade the scv os. Thanks! 

  • DELL-Charles R

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    Posted December 19th, 2023 18:05

    Hello PIPBenny,

     

    Knowledge Base Article 000114471

     

    Dell Storage SC – How to send SupportAssist and enable Secure Console

     

    4. Enable Secure Console

    https://dell.to/3v4DwWS

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • JohnR25

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    Posted August 14th, 2025 13:59

    Dell link not working anymore - anyone found a fix for this Secure Console issue