Dell Storage SC – How to send SupportAssist and enable Secure Console

Summary: Here you find how to set up the embedded SupportAssist on Dell (formally Compellent) SC devices, and how to activate the Secure Console.

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Instructions

Summary

This article provides information about how to send diagnostic data using SupportAssist (older versions called Phone Home) in Dell Storage Manager (DSM) and how to enable and restart the Secure Console to provide remote access for technical support Dell EMC to run the advanced troubleshooting.

In order for the Dell SupportAssist features and Secure Console to communicate, some outbound ports need to be opened in your firewall, described in the document: SC Storage Customer Notification: Network requirements to enable Dell SupportAssist and Secure Console with Storage Center  .
 
 

Table of Contents

  1. Supported Systems
  2. Open the tool Dell Storage Manager or Enterprise Manager directly on Storage Center or Data Collector
  3. Upload Support Assist logs
  4. Secure Console

 


1. Supported Systems


All currently supported Dell Storage SC series models.

   


2. Open the tool Dell Storage Manager or Enterprise Manager directly on Storage Center or Data Collector:


  HOW12050_en_US__1step_1


3. Upload Support Assist logs

  • Select Summary and click on Send Support Assist Data Now: 

    HOW12050_en_US__2step_2
     
     
     
  • Do not select any additional optional and click OK:

    HOW12050_en_US__3step_3
     
     
     
  • The logs will be sent to Dell servers in background operation. The next screen can be closed (the process will still run in the background).

    HOW12050_en_US__4step_4
 


4. Secure Console:

  • Restart the Secure Console to allow Dell EMC technical support run remote commands for advanced troubleshooting. Select Summary and then click Enable Secure Console Access. 

    HOW12050_en_US__5step_5
     
     
     
  • Click on Restart Service:

    HOW12050_en_US__6step_6
      

   

HOW12050_en_US__7icon If needed, select Enable Secure Console Access, apply the configurations and click on Restart Service, shown in the image above. After finishing, contact your Dell EMC support analyst. 

 

Affected Products

Entry Level & Midrange, Compellent (SC, SCv & FS Series), Dell Compellent SC200, Dell Compellent SC220, Dell Compellent SC4020, Dell Storage SC8000, Dell Compellent Series 40
Article Properties
Article Number: 000114471
Article Type: How To
Last Modified: 21 Feb 2021
Version:  4
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