UNSOLVED
R
racheldell123
1 Message
0
6000
June 6th, 2013 19:00
Don't ever believe Dell's global support!
I just can't hold my anger and disappointment with Dell's technical support. Here is the story:
I bought a laptop in U.S for my brother back in China in Dec 2012. Then the laptop died, can't start. My husband called Dell technical support team in china, they asked him did some basic procedure through the phone about 1 months ago, they concluded it might be something wrong with the motherboard, but they refused to provide him support, they said this laptop he bought in U.S , he should bring back to U.S to get support.
I called U.S Dell team, they said this computer is under warranty through Oct 2013, China team should support it. My brother called, they still refused. So U.S team asked me to do an online warranty transfer to my brother, which I did and was officially transfered to China under his name.
He called china team again, the engineer talked to his boss, they refused to support, they said that even though you transfered the warranty to China, we are still not going to support you because it is a refurbished laptop. The reality is this laptop is under 1 year warranty. They told my brother bring the laptop to U.S. i called U.S Dell team, they said the China team should provide the service. there is nothing they can do about it.
Now U.S team and China team blame each other and kick the ball back and forth. You guys just going to delay until my warranty expired and wash your hands away? This case has been dragging on for almost a month! U.S team refused to provide me a cutomer complain number and esclation number. keep asking me to call China, said they can do nothing about it. China keep asking to to contact U.S, they can't do anything.
Is this the company claim they have global support?
