UNSOLVED
G3223Q screen issues
I'm getting pretty impatient with Dell at this point. I bought the Dell G3223Q 4K monitor back in September and the second I hooked it up to my computer, I got nothing but a black screen. After troubleshooting for hours, decided it was a dud, called it a day and put in for a replacement.
Replacement was doing just fine for about 2 weeks, then it started to flickering to a black screen for a second then kick back on. It would do it here and there, but then it would start doing it more frequently. I switched out cables, made sure everything was updated, lowered refresh rates, turned off g-sync, nothing helped. Then it started doing these weird colored lines here:
It has now been a week since a ticket was opened for the second monitor with no answers or updates as to what is going on. I just want what I'm paying for to work. If anyone has any idea how to resolve this issue (if I can), I'd be very grateful.
621
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Posted October 21st, 2022 14:00
Hello,
This monitor has a build in diagnostics system see the manual .
541
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Posted November 8th, 2022 22:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
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Posted November 8th, 2022 22:00
This is a reliability issue with the monitor I would try and see if you cant get a refund on your purchase and just go to a different monitor or a different monitor manufacture.
However It could also be your pc that the monitor is hooked up to. Because that static is a problem along cables or where the cables are connected to.
526
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Posted November 13th, 2022 16:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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Posted November 14th, 2022 17:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!
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DELL-Cares
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Posted October 21st, 2022 12:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice