UNSOLVED
Incorrect orders
My last 4 orders for 7080 have been shorted the dust cover. I cannot get an explanation.
I have mentioned it to the sales rep on the orders after the first foul up and was told "no problem, it will be fixed."
I have been trying for two days to get a manager and have been unable. No call back. I have also been told that Dell only has India support now, even though the pro support was sold as US based.
The last manager in India (Anthony) told me that it my responsibility to travel to the location where the computer is delivered to check it (Delivered in March, Opened in May) so I could get it fixed sooner. In the US we do business expecting the company delivering the product to make sure the order is complete and correct. I guess that is not the way they do business in India.
Sad state of affairs.
DELL-Cares
Moderator
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27815 Posts
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652 Points
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Posted June 2nd, 2021 18:00
Hi,
Sorry for the experience you had. We do not have commercial support on this platform. You will need to reach out to phone support.
Kiran J.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
rschein1
2 Posts
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Posted June 2nd, 2021 16:00
got a private message that won't accept a reply. The call backs have a spoofed caller id that I can't even type into this forum. The private message only displays a line at a time.