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madhuch

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madhuch

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November 28th, 2022 19:00

My Dell Orders are Keep Getting Canceled

My Orders Keep Getting Canceled

Today Nov-29th 2022 around 10 PM 6/19/201 I submitted an order for a laptop but it was cancelled right away.. Same thing happened few months as multiple orders had been cancelled. As a result, I end up buying HP and Lenovo last two times when Dell cancelled my orders.

My order seemed to survive at first, however, it ended up getting canceled by Dell. I spoke with Dell customer rep last time and was assured no issues going forward . However that is not the case as orders are continue being cancelled.

This is completely unacceptable, and I do not understand what is going on with the whole ordering process and why this keeps happening. I am pretty close to being done with Dell as I have ordered countless of orders from Dell prior to this cancellation saga and I had every intention of continuing to do business with Dell however these recent experiences have made me lose my brand loyalty for Dell.

If someone could help steer me in the right direction and help me resolve this issue it would be greatly appreciated. I do not want to keep doing this and later to find out that order was canceled and repeat the process over and over again.

Thanks for your time.

  • ejn63

    12 Elder

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    Posted November 29th, 2022 03:00

    Have you asked your financial institution to see what they can determine?

    Are you using a credit card or account registered in the same country as the country to which you're having the order shipped?

     

  • madhuch

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    Posted December 4th, 2022 06:00

    I used multiple cards, and I am a U.S. Citizen and everything is register in USA. I have a perfect credit score.

  • DELL-Cares

    Moderator

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    Posted December 5th, 2022 00:00

    I agree with you. I did get this checked with the verification teams myself.

    It has been informed that the order was auto-canceled due to verification issues.

    The teams have managed to get it cleared by doing the needful.

    It has also been informed to convey to you that you can try to place the order again & it should go through now.

    Do reach out to us for any help needed.

     

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