I placed an order on the 20th, it shipped that night. On the night of the 22nd it was recalled to the warehouse. I only learned this through FedEx. Because the 22nd was the Friday before a holiday weekend, it was impossible to get a hold of Dell before the 26nd (today). The customer service phone line was down, so I waited about an hour and a half to use the text chat. I was directed by customer support to order verification. 

The first man I spoke to in order verification was incredibly rude. He interrupted me every time I spoke, and insisted I just couldn't understand what was going on. He told me my order had been cancelled, that I had to contact my bank for a refund, and that I would have to completely reorder my order through the Dell Warehouse. Because I was tired of him interrupting me, I requested to speak to someone else. He told me to call my bank, and hung up on me. 

The next woman I spoke to said she would be happy reinstate my order, but in doing so tried to transfer me to customer support. That phone line is currently down. 

I tried calling credit card authorization, and the man who answered there told me that as far as he could tell my order was authorized, and had never been cancelled. I asked if he knew when it would ship, as I had been told multiple times at this point that the order was cancelled. He directed me to the customer support telephone line, which is still currently down. 

I am now on hold with verification, and waiting 100+ minutes to use the online chat with customer support. I have no idea how to find out what is going on with my order, and when (or if) I can expect my order to ship. I placed this order through the online sales team with all the correct information. The money is gone from my account. There has to be some way I can get my questions answered.