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Victor0316
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April 5th, 2022 13:00
Repeated deductions
I've been charged twice. The first one was on March 28. The second time was in 4.5. Both are 3326CHF. I have deducted it again, hoping that the misplaced deduction can be returned. What should I do？
DELL-Cares
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Posted April 5th, 2022 13:00
Hi,
I'm sorry to hear this.
Could you provide the order #, regstered owner' name and the screen shot showing the payment taken out. I'll have it checked.
Also,the account is never charged when you place the order, it is blocked. When you place an order with Dell, we contact your bank to authorize the payment & once the authorization is received the same amount worth the value of the order is blocked which shows that you've been charged.
This authorized amount is held until the order is shipped, once the item is shipped the amount is withdrawn or deducted.
-Susanna
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