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OpenManage Essentials - Import Catalog failed
Hi,
Using Dell OpenManage Essentials, I try to import the last catalog and it failed.
Here is the error message:
Import Dell Version Control Catalog for System Update from ftp://ftp.dell.com/catalog/catalog.cab failed.Exception message: Error: 50000, Procedure: usp_ErrorLog_Insert, Message: Error: 2627, Procedure: usp_SupportedDevices_Insert, Message: Violation of PRIMARY KEY constraint 'PK_SupportedDevices'. Cannot insert duplicate key in object 'Catalog.SupportedDevices'. The duplicate key value is (25227).
I saw in other forum topics that it can be the file catalog.cab which is not well generated.
can someone confirm this ?
Thanks.
DELL-Rob C
4 Apprentice
•
2843 Posts
650
0
Posted October 25th, 2012 21:00
Yeah, looks like the catalog format might have changed.
You can either wait until Oct 30 when OME 1.1 posts, or call support (800-945-3355) and they have a fix/patch that might address this.
Thanks,
Rob
DELL-Rob C
4 Apprentice
•
2843 Posts
650
0
Posted October 26th, 2012 07:00
There has been a recent change to the catalog that was posted on October 18 that could be causing the import error.
A patch is available, but you will need to get it from the support team. Please call 800-945-3355 and reference the following "PSQN" number:
#587517. OME 1.0.1 Unable to Import Catalog from ftp.dell.com.
Thanks,
Rob
DELL-Rob C
4 Apprentice
•
2843 Posts
650
0
Posted October 24th, 2012 09:00
Hi there,
We are taking a look at the catalog to see if there is any trouble there.
Can you tell me what version of the catalog you are using? (see View Active Catalog)
Thx
Rob