Solved!
Go to Solution1392
0
Posted December 13th, 2019 06:00
Welcome to the Dell Community @Chandaaa
PSA 1000-0147
ePSA 2000-0147PSA Optical Drive - IDE status failed.
ePSA Optical Drive - Self test --(s)Your CD or DVD drive has indicated a failure. - Update to the latest BIOS.
- Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
- Repeat the PSA diagnostics.
- When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information on possible resolutions to your issue and even get a part dispatched if needed.
Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
1374
0
Posted December 13th, 2019 12:00
It's Dell Inspiron 1525
1342
0
Posted December 14th, 2019 01:00
Try cleaning lence with soft cloth.
JOcean
11 Legend
•
12621 Posts
•
69453 Points
1395
0
Posted December 13th, 2019 06:00
You did not post what model your laptop is to help with referring to parts. But that error mean that the DVD drive has failed and needs to be replaced. More on that in this forum post.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop