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Bosik

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Bosik

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6695

July 31st, 2018 07:00

error code 2000-0151 validation code: 79184

Hi guys, during a driver testing on DELL's web the laptop suddenly restarted and a dead screen had shown up, there was this message: "Your PC ran into a problem and needs to restart. We're just collecting some error info and we'll restart for you" then the diagnostics center opened up and showed me this message

Error Code 2000-0151

Validation 125078

Msg: hard drive 0 - S/N BTLT703101 V8256HGN, incorrect status = 3E

At one of the times I restarted by my self, the desktop didn't come up and the message "Hard drive driver is not installed" 

Laptop model: Inspiron 15 5567, bought it less than a year.

If someone can help to diagnose 

  • E

    ejn63

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    Posted July 31st, 2018 08:00

    The hard drive has failed.  Since the system is under warranty, contact Dell with the error and validation code and they'll replace the drive.

     

  • B

    Bosik

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    Posted July 31st, 2018 10:00

    Is there an option to back up my data or it is probably lost?

  • E

    ejn63

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    Posted July 31st, 2018 11:00

    If the drive is not recognized, it may be possible to recover the data - but you'll need data recovery to do it, and that's not inexpensive.  Figure on $600 to start -- Gillware is a very reputable, reasonably-priced service.

     

  • B

    Bosik

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    Posted August 1st, 2018 02:00

    Got it. Thank you very much!

  • AO

    Ace of bud

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    Posted September 20th, 2018 06:00

    Bosik did you fix it ?

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