As soon as the warranty ran out on my dell laptop is when the shift keys stopped working. I too can keep pressing them and eventually it will work but is a pain in the butt. if this is how dell is going to do its customers by causing a simple but important issue to occur on their laptops as soon as the warranty runs out i'll be purchasing from another vendor rather than dell.

i have not run thru the steps above yet but there is no reason other than doing the final update when i was informed that my warranty was running out that this issue occurred. it was almost like dell did this on purpose. i have had no issues at all with the laptop until my warranty expired and i did the final update hours before the warranty expired. then all of a sudden my shift keys wouldn't work.

i can tell its a software issue for sure. it is definitely not the hardware.  going to run thru the steps mentioned above but i have a feeling its not going to fix it and dell has already shown their response of you have to get a new keyboard so basically by a new laptop. That is completely unacceptable! i will buy a new laptop but i can assure you it will never ever again be a dell if this is the only recourse dell offers. 

I have safely removed the keys before to clean them out and I just checked to make sure sticky keys is off. I regularly do a system check and updates with the SupportAssist app so Im not sure what the problem could be. 

Hello, 

Thank you for your suggestion. I tried the keyboard test and it passes it, but outside of the test it still isnt working. I tried the test a few times and the same thing happened. 

I have the same problem on an Inspiron 11 3000 series.

Diagnostics said no problem

Both shift keys intermittently stop working after using the pc for a while. Attached external keyboard and it worked so assumed it was a hw problem - but if so then it would be unlikely that both shift keys would stop at the same time.

Tried to reinstall keyboard driver but reinstall in devices was greyed out.

Have you got any further?

thanks,

John

I just reinstalls all the keyboard drivers and the same problem continues

Just feel like giving up now and I already got a bluetooth keyboard to use when I dont have time to wait for the shift keys to work

shift keys stop working , as you see can't use upper case in my writing which is frustrating.

i have done all updated and re-installing but still not working ;-9 

@aminmojab 

it is a hardware problem

keyboard most likely needs to be replaced