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silkeone69

updated

6 years ago

S

silkeone69

1 Message

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271

November 14th, 2020 19:00

Cant reset

Ive tried every reset option I could find my Dell wont reset. It has win 10 pro. I can't turn off airplane mode and my network folder is empty. Ive tried the f8 f12 single and combined Ive even tried to remove All files it keeps saying an error occured no changes were made looked for Old win files nothing works can anyone help?

  • U

    U2CAMEB4ME

    6 Operator

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    6245 Posts

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    Posted November 15th, 2020 03:00

    Welcome to the Dell Community @silkeone69 

    Have you tried using a " Dell OS Recovery Tool " ???

    Create a folder on your desktop called "Dell OS"

    "Extract" the file to that folder.

    Then go to that folder and double click on "DellOSRecoveryTool"

    It should then produce a desktop shortcut called "DellOSRecoveryTool"

    Double click on that desktop shortcut to start the process to create the Recovery Tool on your USB drive.

     

    Dell OS Recovery#2.PNG

     

    Best regards,

    U2

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