can you message me?

Hello and thank you for contacting Dell. We have read your message and will try to solve the problem ASAP and/or answer your questions. For this we can have a session with faster interactions, comparable to a chat.

Who is the registered owner of the laptop?

Can you please confirm your name, surname, phone and email address?

this is a laptop i bought in japan by an intermediary company specializing in shipping goods from japan to vietnam, so it is very difficult to verify the registered owner, and i am trying to do this but no result good results.

help me

Return the system to the seller for a refund, or add the cost of a replacement system board to your purchase price.

We haven't heard from you yet. We would like to keep on providing you our best support and in order to do so we would really need to get your response. Could you please provide us a feedback as soon as possible ? 

The laptop is still under warranty, but I bought it from a laptop store in Japan by a Vietnamese intermediary company, so I don't know the name of the original owner who bought it and I don't have a receipt. sell to verify with dell support

I don't see a way to PM you. You can help me with BIOS password issue? 

Hello can you send me the master password for 8FC8 thank you in advance