Hi I have been given an Alienware 15r2 i5 I am having an issue where the battery will not charge it says plugged in - not charging and it`s stuck at 1% so the laptop will not power up unless it`s plugged in, I have read that updating the bios may help but as the battery is stuck at 1% it won`t let me do it, I have also gone thru the Dell support and it says the battery health is good one thing that has occurred to me is that the charger I have been given is a 130W (UK) could this be the issue?

Any help would be greatly appreciated.

Thanks

Dan